Medical Receptionist/ Care Navigator

Permanent vacancy for 20 hours per week Working week is based on a two week rota:

Week 1

Mon - 8.00-12.30

Wed - 13.00-18.30

Thu - 8.00-1.00

Fri - 8.00-1.00

Week 2

Mon - 8.00-12.30

Wed - 13.00-18.00

Thu - 13.00-18.00

Fri - 13.00-18.00

Previous Experience of Medical Reception is desirable but not essential. A background of administration and/or customer service would also be considered.

MEDICAL RECEPTIONIST

RECEPTION DESK

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self- check in)

Accepting samples and directing them to correct person/ collection

Accepting deliveries/ informing relevant department.

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots/ forms/ registration packs.

Answering telephone queries/appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen/Ainsworth/Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.

Answering the Telephone for queries/ accepting and entering patient requests onto ASKMYGP for patients without internet access.

Accurx online tool

Allocation of all requests to GP, FCP, Pharmacists whilst Accurx is operational.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.

Experience