Medical Receptionist

• Project a positive, professional and welcoming image to patients and other visitors, both in person and on the telephone.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Processing repeat prescriptions in accordance with practice guidelines.
• Support the practice QOF and Enhanced Services.

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of Patient Services Team duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Maintain patient confidentiality and adhere to Data Protection policies.

• The duties and responsibilities to be undertaken by members of the Patient Services Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way
• Processing incoming correspondence
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Filing and retrieving medical records.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Act as a chaperone if requested.
• Adhere to the information governance requirements of the NHS at all times
• To carry out ad-hoc duties as requested.

Essential

• Customer service skills, experience of working in General Practice is an advantage, excellent IT skills knowledge of MS office, call handing, good numeracy skills, ability to prioritise and manage a workload. Well organised with good time management and interpersonal skills, attention to detail, problem solving, excellent communication skills (written and oral).
• Ability to make decisions, use own initiative self-motivated and reliable. Ability to work under pressure and able to work as part of a team.
• Experience of SystmOne software, experience of clerical and administrative work.