Medical Receptionist

Brannam Medical Centre is a busy NHS Medical Practice with 19,500+ patients. We are looking for a member of staff to work part-time hours.

Required Education, Skills and Qualifications

The Practice offers the opportunity to enter into the National Health Service pension scheme.

Answer the telephone and make patient appointments

Take and record requests for visits and deal with patient

enquiries

General administration and clerical work as requested by the

Reception Manager,

Ensure paperwork is kept up-to-date in line with the busy

workload

Assist with triage coordination and support patients with triage

forms where required

Participate in new developments connected with the role of the

receptionist

Assist with clerical and administrative tasks connected to other

practice activities including supporting the Practice Administration Team

Ensure

accurate completion of all necessary documentation associated with patient

health care and registration with the Practice.

A

willingness to develop and expand core knowledge on all aspects of IT through

both in-house and external training.

Receive

and make telephone calls as required.

Take messages as appropriate.

Ensure

total familiarity with appointment system in place.

Monitor

effectiveness of the system and report any problems or variations to the

Practice Manager.

Assist

patients who require information about the in-house complaints procedure.

Be aware of NHS quality targets and support the Primary Care

Team in achieving targets eg flu vaccination programme

Ensure clinical and non-clinical administrative is forwarded to

designated GP when (personal list) own GP absent from the practice

Support locum GP cover clinicians

Check and respond to emails as per Reception Manager, Patient

Services Manager and Practice Manager.

Ensure diary entries and patient recalls for which you are

responsible are kept up to date

Attend regular receptionist update meetings and training

sessions

Maintain patient confidentiality and be aware of the Caldicott

and Data Protection Principles

Any other reasonable tasks that might be requested from time to

time

We are a forward-thinking, patient-centred practice offering continuity of care for all patient groups. As one of the region's leading training practices, we are proud to have a diverse skill mix of highly valued healthcare professionals and support staff. Together, we aim to provide excellent accessibility for both your long-term care and your more urgent medical needs.

Qualifications

Experience