NHSCloses in 16 days

Medical Receptionist

Biddulph Valley Surgery

Biddulph, ST8 6AGView on map(opens Google Maps in a new tab)

Salary

£12.71

Contract

Permanent

Hours

Not specified

Closing date

30 November 2026

16 days left

Job description

Contract: Permanent Hours: 14 hours per week Closing date: 30 November 2026 Working pattern: Monday: 8:00am 3:00pm Tuesday: 11:30am 6:30pm Biddulph Va...

Welcoming patients and visitors in a professional and friendly manner.
Answering telephone calls and dealing with patient enquiries efficiently.
Booking, amending and cancelling appointments.
Maintaining accurate patient records and protecting confidential information.
Signposting patients to the appropriate healthcare professional or service.
Supporting the wider practice team with general administrative duties.
Following practice policies and procedures, including data protection requirements.

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting

and directing patients, effective use of the appointment system, booking

appointments, processing of information and assisting patients as

required. To act as the central point of

contact for patients, the distribution of information, messages and enquiries

for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service providers.

Our practice is supported by a friendly, multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff, all working together to deliver an effective and welcoming service for our patients.

As a training and research practice, we are committed to continuous learning, improvement and developing our services to meet the needs of our patients. We are proud to be a Safe Surgery and an accredited Veteran Friendly GP Practice.

We are looking for enthusiastic, reliable and caring individuals who share our commitment to excellent patient care and want to make a positive contribution to our team and the wider community.

Qualifications

Essential

Excellent communication and interpersonal skills, with a friendly, professional and approachable manner.
A caring, empathetic and patient-focused approach, with the ability to treat everyone with dignity, respect and confidentiality.
Good organisational skills, with the ability to prioritise tasks and manage a busy workload.
Ability to remain calm and professional when working under pressure and dealing with challenging situations.
Good IT skills and confidence in using computer systems, with a willingness to learn new software and processes.
Ability to work effectively both independently and as part of a team.
Good attention to detail and the ability to follow procedures and instructions accurately.
Understanding of the importance of confidentiality, data protection and handling sensitive information appropriately.
Reliable, flexible and punctual, with a positive attitude towards work.
Willingness to undertake relevant training and ongoing development.
Ability to work the advertised hours and provide flexibility to meet the needs of the practice.