Medical Receptionist

Please see the Medical Receptionist job description for further information about this administrative position.

This vacancy is for zero hours therefore there are no set contractual hours but thereis the opportunity to work additional hours as overtime covering annual leave, absences, etc.

We

are looking to appoint a Medical Receptionist to join our busy GP practice who will

be the first point of contact for patients, contractors, and visitors as well

as carrying out general office tasks.

will be responsible for designated administrative and reception duties within the

Practice and work with our established processes, policies and procedures to

provide a comprehensive high-quality service and deal efficiently and

courteously with patient enquiries.

will have excellent communication skills, a compassionate and friendly nature

who can operate in a busy environment with a range of people and professions,

as you will be working alongside our clinical and administration teams.

regular duties in this role will be dealing with telephone, face to face and

electronic enquiries, booking and/or amending patient appointments and home

visits, contacting patients to provide information from the clinical team and

assisting patients to access our services and those available in the wider

community.

This

role is ideal for someone who is highly organised and an effective communicator

who can provide a professional and warm welcome to our patients, ensuring every

contact is of the highest quality.

Assisting

patients and consulting with members of practice team

Processing

face-to-face, electronic and telephone requests for appointments ensuring

callers are directed to the appropriate healthcare professional or service

Registering

new patients, temporary residents and any requiring immediate and necessary treatment,

carefully checking all details for accuracy

Taking

messages and passing on information

responding to requests from patients, other team member and associated

healthcare agencies and providers

Assisting

with the opening up/locking up of practice premises and maintaining security in

accordance with practice protocols

Processing

and distributing incoming and outgoing mail

and retrieving paperwork

allocation and collation; processing and recording information in accordance

with practice procedures

required, including word/data processing, filing, photocopying, and

scanning

notice boards, leaflet etc. tidy and presentable

work reasonable overtime when required

Process patients’ changes of address – computer data and medical

records (have knowledge of practice area)

reasonable duties that may be requested by the Head Receptionist, Patient Services

Manager, Practice Manager or GP Partners

training as required

APPOINTMENT SYSTEM MANAGEMENT

sufficient information is recorded to retrieve medical record

offered (both in the practice and externally at YHN, etc.)

Maintain

confidentiality of information, acting within the terms of the Data Protection

Act and Caldicott guidance on patient confidentiality at all times.

an awareness of the Freedom of Information Act.

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in accordance

with the Practice policies and procedures relating to confidentiality and the

protection of personal and sensitive data

HEALTH

& SAFETY

Comply

with Practice Health and Safety and Infection Control policies by following

agreed safe working procedures

Actively

report Health and Safety hazards and infection hazards immediately

Keeping

work and general areas clean and tidy, and using appropriate infection control

procedures to keep work areas hygienic and safe from contamination.

Undertaking

periodic infection control training (minimum annually)

Awareness

and compliance with national standards of infection control, hygiene, regulatory

/ contractual / professional requirements, and good practice guidelines.

Correct

personal use of Personal Protective Equipment (PPE) and ensuring correct use of

PPE by others, advising on appropriate circumstances for use by clinicians,

staff and patients.

Reporting

incidents using the organisations Incident Reporting System

Using

personal security systems within the workplace according to Practice guidelines

Making

effective use of training to update knowledge and skills

The

post-holder will support, promote and maintain the Practice’s Equality &

Diversity Policy.

No

person whether they are staff, patient or visitor should receive less

favourable treatment because of their gender, ethnic origin, age, disability,

sexual orientation, religion etc.

The

jobholder must comply with all policies and procedures designed to ensure

equality of employment and that services are delivered in ways that meet the

individual needs of patients and their families.

job description is not intended to be exhaustive - it may be changed after

consultation with the post holder. The employee shares with the employer the

responsibility for review and modification of duties.

We are a friendly, welcoming, and supportive practice with a diverse skill mix, located in the market town of Knaresborough on the edge of the beautiful Yorkshire Dales within easy distance of Harrogate, York, and Leeds.

Key to our ongoing success is a positive organisational structure making this a fantastic place to work.

Qualifications

Essential: - Educated to GCSE level or equivalent, including English and Maths; - Keyboard skills

Desirable: - Previous NHS administrative experience would be helpful but not essential as full training will be given to the successful candidate

Experience

Desirable: - Experience of working in a GP surgery or an NHS office environment or in any administrative position with transferrable skills and experience