Medical Receptionist

Key skills required for the role included face to face engagement with the public, excellent telephone manner, clear and precise typing and writing, ability to work on own or as part of a team, knowledge of medical terminology and ability to raise prescriptions ready for electronic signing. Out reception team also work as chaperones when required for the GPs and Nursing Team. All necessary training will be provided. This list is not exhaustive.

general assistance to the practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way

a variety of administrative duties to assist in the smooth running of the practice

including the provision of secretarial and clerical support to clinical staff

and other members of the practice team

effective communication between patients, members the primary health care team,

secondary care and other associated healthcare agencies

duties and responsibilities to be undertaken by members of the practice

administration team may include any or all of the items in the following

list. Duties may be varied from time to

time under the direction of the senior receptionist/practice manager, dependent

on current and evolving practice workload and staffing levels:

up/locking-up of practice premises and maintaining security in accordance

with Practice protocols

and monitoring the practice appointments system

personal and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate

healthcare professional

and distributing incoming (and outgoing) mail

messages and passing on information

and retrieving paperwork

repeat prescriptions in accordance with practice guidelines

data entry/data allocation and collation; processing and recording

information in accordance with practice procedures

contact with and responding to requests from patients, other team member

and associated healthcare agencies and providers

and re-stock consulting rooms as required

clerical assistance to practice staff as required from time to time,

including word/data processing, filing, photocopying and scanning

of refreshments for staff and visitors as required; loading and emptying

the dishwasher and keeping the kitchen area clean and tidy

the reception area, notice-boards and leaflet dispensers tidy and free

from obstructions and clutter

appropriate to the post

the course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

the performance of the duties outlined in this job description, the

post-holder may have access to confidential information relating to

patients and their carers, practice staff and other healthcare

workers. They may also have access to

information relating to the practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

The post-holder will assist in promoting and maintaining their

own and others health, safety and security as defined in the practice health

& safety policy, the practice health & safety manual, and the practice

infection control policy and published procedures. This will include:

workplace according to practice guidelines

and undertaking such activities in a way that manages those risks

maintaining work areas in a tidy and safe way and free from hazards

infection hazards immediately when recognised

generally clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

(minimum annually)

The

post-holder will support the equality, diversity and rights of patients, carers

that recognises the importance of peoples rights, interpreting them in a

way that is consistent with practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

post-holder will participate in any training programme implemented by the practice

as part of this employment, such training to include:

in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or

professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

post-holder will strive to maintain quality within the practice, and will:

team members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

effectively with individuals in other agencies to meet patients needs

manage own time, workload and resources

Communication

The post-holder

should recognize the importance of effective communication within the team and

Will strive to

effectively with other team members

effectively with patients and carers

peoples needs for alternative methods of communication and respond accordingly

We are a friendly and close team with a belief in the 'work-life balance' whilst providing exemplary care for our patients. Several staff members have worked here for many years and we welcome new employees and the great ideas they often bring.

Experience

Essential: - Excellent communication skills

Desirable: - Experience of working in primary care