Medical Receptionist

and maintaining security in accordance with practice protocols

appointments system

for appointments, visits and telephone consultations, and ensuring callers

are directed to the appropriate healthcare professional

outgoing) mail

with practice guidelines

requests from patients, other team member and associated healthcare

agencies and providers

staff as required from time to time, including word/data processing,

filing, photocopying and scanning

JOB TITLE: RECEPTIONISTS

PART TIME

REPORTS TO: PRACTICE MANAGER

HOURS: Approx 5

The purpose of the role is to

Offer Reception cover and general assistance to the practice team and

project a positive and friendly image to patients and other visitors, either in

person or via the telephone

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to

assist in the smooth running of the practice, including the provision of

clerical support to clinical staff and other members of the practice team

Facilitate effective communication between

patients, members of the primary health care team, secondary care and other

associated healthcare agencies

Duties and responsibilities

The duties and responsibilities to be undertaken

by members of the practice administration team may include any or all of the

items in the following list. Duties may

be varied from time to time under the direction of the senior

receptionist/practice manager, dependent on current and evolving practice

Workload and staffing levels

and maintaining security in accordance with practice protocols

appointments system

for appointments, visits and telephone consultations, and ensuring callers

are directed to the appropriate healthcare professional

outgoing) mail

with practice guidelines

collation; processing and recording information in accordance with practice

procedures

requests from patients, other team member and associated healthcare

agencies and providers

staff as required from time to time, including word/data processing,

filing, photocopying and scanning

visitors as required and keeping the kitchen area clean and tidy

leaflet dispensers tidy and free from obstructions and clutter

Confidentiality

entrust us with, or allow us to gather, sensitive information in relation

to their health and other matters.

They do so in confidence and have the right to expect that staff

will respect their privacy and act appropriately

this job description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and

other healthcare workers. They may

also have access to information relating to the practice as a business

organisation. All such information from any source is to be regarded

as strictly confidential

other healthcare workers or the business of the practice may only be

divulged to authorised persons in accordance with the practice policies

and procedures relating to confidentiality and the protection of personal

and sensitive data

The post-holder will assist in

promoting and maintaining their own and others health, safety and security as

defined in the practice health & safety policy, the practice health &

safety manual, and the practice infection control policy and published procedures.

This will include

security systems within the workplace according to practice guidelines

involved in work activities and undertaking such activities in a way that

manages those risks

of training to update knowledge and skills

infection control procedures, maintaining work areas in a tidy and safe

way, free from hazards

health and safety hazards and infection hazards immediately when

recognised

and general/patient areas generally clean, assisting in the maintenance of

general standards of cleanliness consistent with the scope of the job

holders role

infection control training (minimum annually)

risks identified

promoting the welfare of children.

Equality and diversity

The

post-holder will support the equality, diversity and rights of patients, carers

And colleagues, to include

interpreting them in a way that is consistent with practice procedures and

policies, and current legislation

carers and colleagues

is non-judgmental and respects their circumstances, feelings priorities

and rights.

We are a good team and

strive to offer an excellent service to

our Patients.

1 GP Provider, 1 Salaried GP and 2 Salaried ANP's

1

Practice Nurse 1 Health Care Assistant

We are also training practice

Access

to Clinical Pharmacists & Social Prescribers

High

QOF achievement with list size just under 6000

SystmOne

Practice

CQC

rated Good

Annesley Woodhouse is a

rural village just north of Nottingham and is close to the M1, A38, Sheffield

and the Peak District. Our practice population is just under 6000 and has a

high level of chronic disease and elderly patients who can often require visits. The surgery is based in a converted house

with 3 consulting rooms, treatment room & upstairs clinic room and a team

of friendly reception / admin staff to help support Clinicians.

Qualifications

Experience

Personal Qualities