Medical Receptionist and Practice Administrator

o

Answer incoming phone calls, transferring calls

or dealing with the callers requests appropriately

o

Process patient requests for appointments /repeat prescription requests

o

Initiate contact with and respond to requests

from patients, team members and external agencies

o

Input data into the patients healthcare records

as necessary

o

Data entry of new and temporary registrations

and relevant patient information as required

o

Manage all queries as necessary in an efficient

manner

o

Manage all queries as necessary in an efficient

manner

o

Support all clinical staff with general tasks

as requested

o

Scan patient-related documentation and attach

scanned documents to patients healthcare records

o

Complete opening and closing procedures in

accordance with the duty rota

o Provide additional cover to the wider admin and reception teams from time to time as required.

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

The role of Medical Receptionist at Alderley Edge Medical

Practice is to provide comprehensive reception and administrative support tothe

GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by

signposting patients to the appropriate healthcare professional or service,

working as part of a multidisciplinary team.

We expect

the candidate to undertake reception duties, supporting the

administrative team in delivering a polite and professional service to the

patient population. This will include daily duties as part of task list, open

and close as required, and managing administrative duties to support the

clinical team and patients.

The successful candidate will be

well organised, a team player, able to prioritise their work, have good

attention to detail and have excellent communication skills.

Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,600 patients. The surgery offers excellent facilities for both patients and staff in a purpose built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses and health care assistants. The practice is administered by a team of support staff. We are a forward thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed and loyal to the practice.

Experience

Essential: - Experience in dealing with the public; - Excellent customer service skills; - Excellent communication skills

Desirable: - Experience of working in General Practice.; - Previous experience with EMIS; - NHS Experience