Medical Receptionist & Administrator
Burney Street Practice
London, SE10 8EX · LONDON, SE8 3BX
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
18 September 2026
17 days left
Job description
Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP prac...
The role involves providing a friendly, efficient reception and administrative service to patients, visitors and the wider practice team.
Main duties include welcoming and assisting patients, answering telephone calls, managing appointments, responding to queries and signposting patients to the appropriate clinician or service.
Administrative responsibilities include processing correspondence, scanning and filing documents, updating patient records and registrations, supporting patient recalls and QOF work, and completing tasks delegated by clinical and non-clinical colleagues.
The successful candidate will work across both practice sites and will need to be organised, flexible and able to manage a varied workload in a busy General Practice environment.
The successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.
Reception DutiesYour responsibilities will include
- Welcoming patients and visitors in a friendly, professional and courteous manner
- Answering incoming telephone calls and dealing with patient enquiries
- Booking, amending and cancelling appointments in accordance with practice procedures
- Helping and signposting patients to the most appropriate clinician or healthcare service
- Responding to patient queries and providing accurate information
- Processing repeat prescription requests and directing queries appropriately
- Handling requests for home visits in accordance with practice protocols
- Maintaining a clean, tidy and professional reception area
- Supporting the opening and closing of the practice when required
Administration DutiesYou will also undertake a range of administrative duties, including:
- Processing incoming and outgoing correspondence
- Scanning, filing and maintaining accurate patient records
- Processing new and temporary patient registrations
- Updating patient information on EMIS Web
- Monitoring and completing administrative tasks
- Supporting patient call and recall work, including QOF and long-term condition care
- Processing administrative requests and documentation
- Supporting clinical and non-clinical colleagues with delegated administrative tasks
- Attending staff meetings and contributing to service improvements
The duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.
Burney Street Practice is an established GP practice operating across two sites in Greenwich, located approximately a 10-minute walk apart.
Our multidisciplinary team includes GP Partners, salaried GPs, nursing staff, reception and administration teams, alongside Primary Care Network and community healthcare professionals.
We are a busy and friendly practice committed to providing high-quality, accessible patient care. We aim to provide a supportive working environment where staff are encouraged to develop their skills, contribute ideas and work together to continually improve the services we provide to our patients.
Experience
Essential
- Experience of working with the general public
- Experience of working in a pressurised environment
- Previous receptionist experience, preferably in a healthcare or similar setting
- Experience of general administrative duties
Desirable
- Experience of working in a GP practice
- Knowledge of EMIS Web or another clinical system
Qualifications
Essential
- GCSE grade AC (or equivalent) in English and Maths
Desirable
- Basic IT qualification (e.g. ECDL or equivalent)
- AMSPAR Receptionist Qualification
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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