Medical Receptionist/ Administrator at a GP Surgery Enfield
Abernethy House Surgery
Enfield, EN1 3EB
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
14 September 2026
14 days left
Job description
Abernethy House Surgery is a well-established, patient-focused GP practice in the heart of Enfield. We are looking for a professional, enthusiastic, a...
As the first point of contact for our patients, visitors, and healthcare professionals, you will play a vital role in creating a positive patient experience and ensuring the smooth day-to-day running of the practice.
This is a varied and rewarding position that combines front-line reception duties with important administrative responsibilities. The successful candidate will be highly organised, confident using IT systems, and able to remain calm and professional when working under pressure.
Key Responsibilities- Welcoming patients and visitors in a professional, friendly, and compassionate manner
- Answering incoming telephone calls and responding to patient enquiries efficiently
- Booking, cancelling, and amending appointments
- Processing prescription requests and administrative queries
- Managing patient communications via telephone, email, and online services
- Supporting clinicians and the wider practice team with administrative tasks
- Updating and maintaining accurate patient records
- Assisting patients in accessing appropriate healthcare services
- Handling confidential information in accordance with NHS and GDPR requirements
- Contributing to the smooth and efficient operation of the practice
We are seeking someone who is
- Friendly, approachable, and patient-focused
- An excellent communicator with strong interpersonal skills
- Able to work effectively in a busy environment and manage multiple priorities
- Reliable, proactive, and keen to learn
- Comfortable using IT systems and digital platforms
- A team player who can also work independently when required
- Professional, discreet, and committed to confidentiality
Applicant can initially send their CV. Job Description and Application form will be sent to applicants before shortlisting.
At Abernethy House Surgery, our people are at the heart of everything we do. We are committed to creating a supportive, inclusive, and collaborative workplace where every team member is valued and encouraged to develop their skills.
We offer
- A friendly and supportive working environment
- Opportunities for training and professional development
- Valuable experience within the NHS and primary care sector
- The opportunity to make a genuine difference to patients' lives
- A stable, permanent role within a respected local practice
Qualifications
Essential
- A-Level qualification or higher
- Strong IT skills, including Microsoft Word and Excel
- Good written and verbal communication skills
- Excellent organisational skills and attention to detail
Desirable
- Certificate of Higher Education or equivalent qualification
Experience
Essential
- Proven customer service experience
- Experience using Microsoft Office applications
- Experience handling enquiries professionally and efficiently
Desirable
- Previous experience working in a GP practice
- Experience within primary care or healthcare settings
- Knowledge of NHS services and patient pathways
- NVQ Level 2 in Health and Social Care
- Certificate of Higher Education or equivalent qualification
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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