Medical Receptionist / Administrator

• Welcoming and assisting patients in person and by telephone
• Booking, cancelling and rearranging appointments
• Handling patient enquiries in a professional and confidential manner
• Updating and maintaining accurate patient records
• Processing prescriptions and administrative requests
• Liaising with GPs, nurses, clinicians and other healthcare professionals
• Managing incoming and outgoing correspondence
• Taking payments and maintaining accurate records where required
• Following practice policies, confidentiality requirements and data protection procedures
• Supporting the wider administrative team as needed

• Care navigation
• Welcoming and assisting patients in person and by telephone
• Booking, cancelling and rearranging appointments
• Handling patient enquiries in a professional and confidential manner
• Updating and maintaining accurate patient records
• Processing prescriptions and administrative requests
• Liaising with GPs, nurses, clinicians and other healthcare professionals
• Managing incoming and outgoing correspondence
• Taking payments and maintaining accurate records where required
• Following practice policies, confidentiality requirements and data protection procedures
• Supporting the wider administrative team as needed

Essential

• Friendly, approachable and professional manner
• Excellent communication and interpersonal skills
• Good telephone manner
• Strong organisational and time-management skills
• Ability to remain calm and courteous in a busy environment
• Excellent attention to detail and accuracy
• Ability to work effectively as part of a team
• Commitment to patient confidentiality and data protection
• Reliable, punctual and professional
• Compassionate and respectful towards patients
• Ability to deal sensitively with confidential or difficult situations

Desirable

• Previous medical reception experience, although not essential
• Experience using Emis web, although not essential