Medical Receptionist - 37 Hours per Week

Job Title: Medical Receptionist

Responsible to: Practice Manager

To provide a high quality reception service to all users in

a professional, courteous and efficient way.

Be the first point of contact for the practice projecting a

positive, friendly image to all service users either in person or over the

telephone and direct them to the most appropriate service for their needs.

Greet and direct patients and

visitors

Make appointments both in person

and over the telephone

Deal with requests for home

visits according to the practice protocol

Deal with general enquires from

patients and external agencies

General assistance to practice

team and respond to the needs of the doctors/nurses during surgery

Process daily tasks received from

patients and team members

Give out test results following

GP instructions

Registration of patients

Return medical records for

patients who are deceased/leaving the practice

Processing patient change of

address

When required process incoming

mail

Scanning of hospital letters

Prepare outgoing mail

Input and extract data from the

practice computer system

Prescriptions

Process repeat prescriptions in

accordance with the practice policy

Hand out repeat prescriptions

ensuring patient identity is verified

Deal with prescriptions queries from

patients and pharmacies

Keep the waiting area and

reception tidy at all times

Make refreshments for doctors,

other team members or visitors to the practice as requested

Ensure consulting rooms are well

stocked

Any other reasonable duties

assigned by manager

Patients trust us with and allow us to gather sensitive

information in relation to their health care needs. They have a right to expect that staff will

respect their privacy and act accordingly

In line with their daily duties the employee may have

information relating to patients and their carer, practice staff and other

healthcare workers. They may also have

access to information relating to the practice as a business. All such information is strictly

confidential.

Information relating to patients, carers, colleagues,

healthcare workers or any business matters may only be shared with authorised

persons and in accordance with the practice policies and procedures in relation

to confidentiality.

Health and Safety

The employee will observe health and safety guidelines at

all times and report any potential risks identified.

Equality and

Diversity

The employee will support the equality, diversity and rights

of patients, carers and colleagues and respect the privacy, dignity, needs and

beliefs of patients, carers and colleagues

West Farm Surgery is a small, friendly practice situated on the Longbenton estate, providing healthcare services to approximately 6,000 patients. We are conveniently located close to a metro station and major bus routes, making us easily accessible.

If you would like to join a supportive and welcoming practice team, where the contribution of every team member is valued and where providing a positive experience for our patients is at the heart of what we do we would love to hear from you.

Experience

Desirable: - Experience using SystmOne is desirable; - Previous reception or healthcare experience is desirable