Medical Receptionist 24-30 Hours GP Surgery

Duties of this position include booking appointments and dealing with patient requests over the phone or face to face, keeping patient data up to date using the practices own computer system, filing and handling repeat prescription requests. Processing emails via Outlook and general housekeeping The post will require a good level of IT knowledge, including dealing with emails and attachments, and the use of Microsoft Outlook.

Excellent communication skills, a flexible approach to life, a polite telephone manner, ability to work under pressure and understanding of patient confidentiality are essential.

You will have a good standard of education with the ability to work as part of a team and work on your own initiative.

Previous GP Surgery experience, NHS or health related background, a computer qualification and/or AMSPAR training would be advantageous for this position but not essential

JOB

TITLE: RECEPTIONIST

REPORTS TO: PARTNERS

HOURS: TBC 24 to 30- per week

The surgery needs

reception cover from Monday to Friday from 7.45 am to 6.45 pm and you will be expected to take a share of these hours should

the need arise.

Place of work- The hours of this post may be split

over 2 sites

Cantilupe Surgery, 51 St Owen Street, Hereford HR1 2JB (main surgery)

AND

Hampton Dene Surgery, Gorsty Lane, Hereford HR1 1UN (branch)

Receive,

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team

and project a positive and friendly image to patients and other visitors,

either in person or via the telephone

courteous reception service is provided to patients and any other visitors

to the Practice

procedures and make new and follow-up appointments.

skills ensure that patients with no prior appointment but who need urgent

consultation are seen in a logical and non-disruptive manner.

requirements to new patients and those seeking temporary cover and ensure

procedures are completed.

required. Divert calls and take

messages, ensuring accuracy of detail and prompt appropriate delivery.

Deal with emails and

reply accordingly.

You must be able to

use email and attachments via Microsoft outlook.

Enter

requests for home visits on computer, ensuring careful recording of all

relevant details and where necessary refer to Duty Doctor.

Action

repeat prescription requests and ensure that they are ready for collection by

the patient within 48 hours or sooner if needed.

Enter

patient information on to the patients computer records as required.

Advise patients of

relevant charges for private (non General Medical Services) services, accept

payment and issue receipts for same.

Action

on line forms submitted for patients, with training.

patients to navigate the NHS app access systems and provide relevant

information and forms.

When taking

paperwork from patients such as reports to complete, you will ensure patients

are given the correct information regarding charges and time scales.

Change

patients addresses or contact details on both computer and paper records

Open up

premises at the start of the day when first to arrive, de-activate alarm and

make all necessary preparations to receive patients.

When last

to leave at the end of the day, ensure that the building is totally secured,

internal lights are off and the alarm activated.

Ensure all

clinical rooms are stocked and ready for use the following day.

ensure

the kitchen is kept clean and tidy and tidy the waiting room in turn with other

staff

Testing

urine samples as requested by clinicians

Photocopying

as requested

Emptying

bins and leaving surgery clean and tidy after evening surgeries plus any other

cleaning duties as required

We are a 12600 patient practice operating over 2 sites within Hereford city.

We pride ourselves in being helpful and supportive at all times to patients and colleagues. You will need a cheerful disposition, a good telephone manner, have a willingness to learn and be keen to help patients at all times.

Flexibility is essential as you will be expected to provide additional hours to cover annual leave and sickness at both sites as the need arises and often at short notice.

The NHS pension scheme will be available to you as will an employee assistance program, which offers counseling support to you and your family members.

Qualifications