Medical Reception and Administrator

be responsible for undertaking a wide range of reception and administrative duties

and the provision of general support to the multidisciplinary team. Duties can

include but are not limited to, greeting and directing patients, patient

registration, booking appointments, processing of information (electronic and

hard copy) and assisting patients as required. To act as the central point of

contact for patients, the distribution of information, messages and enquiries

for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service providers. This

role will in include workflow and recalls and it is an expectation this role

will progress to include more administrative duties and to support the practice manager with duties

following are the core responsibilities of the Medical receptionist /administrator role. There

may be on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels:

Maintaining

and monitoring the practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

Action

all incoming emails

Signposting patients to the correct services

Processing incoming and outgoing mail / email

Initiating

contact with and responding to, requests from patients, team members and

external agencies

referrals to external agencies such as secondary care using the electronic

referral system (ERS)

referrals to external agencies such as secondary care using the electronic

referral system (ERS)

all DNA letters in accordance with current policy

Action tasks in the clinical system in line with policy

Read

code data on SystmOne (practice clinical System)

File

and store medical records as required

Data

entry of new and temporary registrations and relevant patient information as

required

Input

data into the patients healthcare records in line with GDPR

Scanning

of patient related documentation and attaching scanned documents to patients

healthcare records

Process

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

Manage

all queries (including administrative queries) as necessary in an efficient

manner

Carry

out system searches as requested to role

Maintain

a clean, tidy, effective working area at all times

Monitor

and maintain the reception area and notice boards

Support

all clinical staff with general tasks as requested

Chaperone

as required

Adhere to infection control measures,

procedures and protocols in line with legislation

We are a friendly,

supportive and caring inner-city practice located in the Meadows area of

Nottingham. 5-minute walk to the train station, 2-minute walk to the tram stop.

We also score highly on the last 2 National GP patient Survey.

There are currently

3 GP partners, 1 salaried GP, 1 Practice Nurse, 2 HCAs and a Phlebotomist.

There is also a compliment of additional roles including 4 exceptional Social

Prescribers, 2 Physiotherapists, a Clinical Pharmacist and a Health and

Wellbeing Coach.

The Practice is Supported

by a very experienced Management team an excellent admin, secretarial and

reception team

Practice list size

is currently around 5100 and increasing

High QOF

achievement

Rated Good by CQC

in November 2019 and subsequent remote inspections.

Member of Clifton

and Meadows PCN (PCN8) which also employs 2 care co-ordinators and a digital

transformation manager as well as a CD and DCD

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics & English (C or above); - AMSPAR Receptionists Qualification; - NVQ Level 2 in Health and Social Care

Experience

Desirable: - Experience of working with the general public; - Experience of administrative / receptionist duties; - EMIS / SystmOne / Vision user skills