Medical Administator

Provide excellent customer service and communication to ensure an efficient and effective service.

Prioritise and manage incoming telephone calls.

Book patient appointments and manage scheduling.

Respond to messages in a timely manner.

Handle general enquiries and verbal complaints professionally.

Deliver pathology results to patients as required.

Meet, greet, and direct patients and visitors.

Support clinicians by responding to their needs.

Input, extract, and update data on clinical and administrative systems.

Liaise effectively with external organisations.

Monitor and check workflow to ensure smooth operations.

Follow practice policies and procedures.

Maintain flexibility to cover holidays and sickness.

Work collaboratively as part of the practice team.

The following are the core responsibilities of the

Medical Administrator in delivering health services. There may be, on occasion,

a requirement to carry out other tasks. This will be dependent upon factors

Accurately detail

information on patients records within the clinical system.

Maintain and monitor

the practice appointment system.

Process personal,

telephone, and electronic requests for appointments.

Assist with total

triage administration.

Answer incoming

phone calls, transferring calls or dealing with callers requests

appropriately.

Signpost patients to

the correct service.

Initiate contact

with, and respond to, requests from patients, team members, and external

agencies.

documentation as required.

Data entry of new

and temporary registrations and relevant patient information.

Input data into

patients healthcare records as necessary.

Accurately code

clinical information using SNOMED CT and other relevant coding systems.

Draft, type, and

process medical letters, reports, and associated documentation within required

timescales.

Direct requests for

information, e.g., DSAR, insurance/solicitor letters, DVLA forms.

Manage all queries

efficiently.

Carry out system

searches as requested.

Support all clinical

staff with general administrative tasks as requested.

Undertake a broad

spectrum of administrative duties commensurate with the role.

Be an integral part

of the general practice team.

Act as a chaperone

as required.

Be aware of duties

and responsibilities regarding current legislation and adhere to practice

policies and procedures on Safeguarding Adults and Safeguarding Children.

Support in the

delivery of enhanced services and other service requirements.

Undertake all

mandatory training and induction programmes.

Contribute to and

embrace the spectrum of clinical governance.

Maintain a clean,

tidy, effective working area at all times.

Attend a formal

appraisal with their manager at least every 12 months; progress against

objectives is reviewed regularly.

Provide cover for

administrative, reception, and secretarial duties during staff absences.

Deal with

prescription and medication management requests.

Action incoming

emails and correspondence in a timely manner.

Scan patient-related

documentation and attach scanned documents to patients healthcare records.

Participate in local

initiatives to enhance service delivery and patient care.

Support in the

management of repeat prescriptions, ensuring they are processed accurately and

efficiently.

Support and

participate in shared learning activities.

Liaise with external

agencies, including hospitals and community services, ensuring referrals and

correspondence are processed efficiently.

Maintain an accurate

referrals database and process referrals via the Electronic Referral System

(ERS).

Conduct clinical

system searches and code data accurately using SNOMED CT.

Welcome patients and

visitors to the organisation and direct requests appropriately.

Participate in

audits as directed to support service quality and governance.

Complete opening and

closing procedures according to the duty rota.

In addition to the

primary responsibilities, the Medical Administrator has the following wider

Participate in any audits as directed

Participate in local initiatives to enhance service

delivery and patient care

Support and participate in shared learning

Complete opening and closing procedures in

accordance with the duty rota

Providing

cover during staff absences

We are a small practice serving 6,100 patientsin the centre of Hebburn, comprising 3 GP partners, 2 experienced practice nurses, 3 healthcare assistants, and a dedicated team of medical administrators. Our practice ethos emphasises collaboration and support, with a focus on delivering high-quality patient care.

Our wider multidisciplinary team includes a social prescriber, pharmacist, first contact physiotherapists, and first contact podiatrists as part of the local Primary Care Network. We are actively involved in the training of F2s, providing an excellent environment for professional development.

We are proud to hold a CQC Outstanding rating, achieve high QOF scores, and consistently receive excellent Friends and Family feedback. We are also a Veteran Friendly Practice.

Experience