Maternity Ward Clerk - Outpatients

To ensure patient records are tracked into and out of the department.

To provide a reception service to cover a 24-hour period over 7 days, ensuring all visitors to the department are authorised.

There may also be a requirement to undertake other similar duties as part of this post to provide a quality service. These will be consistent with the level of responsibilities outlined above.

This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.

To cover weekend clinics

To provide a reception service to the Maternity Unit, liaising with midwifery staff as appropriate, and including monitoring visitors access and egress from the ward at all times, alerting the ward manager/shift lead, midwifery staff and/or security guards as appropriate to any unauthorised visitors/untoward behaviour.

Diary checking.

To support the Community Midwifery Message Service during weekends and Bank Holidays.

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Qualification & Education

Essential: - GCSE in English and Math's Grade C/ Functional Skills level 2 in both; - Computer literacy; - Typing skills

Knowledge & Training

Essential: - Confident telephone manner; - Willing to be trained in I.T. skills; - Understanding of confidentiality

Communication & Relationship Skills

Essential: - Excellent communication skills; - Excellent customer service skills; - Able to relate to the public calmly and in a professional manner.

Experience

Desirable: - Previous Administrative and Clerical Experience; - Previous experience in a similar role