Management Assistant-GP Surgery

• Assist with staff recruitment, induction, training records, rotas and HR administration.
• Support compliance with CQC requirements, NHS policies, practice procedures and governance standards.
• Maintain and update practice policies, procedures, staff records and other documentation.
• Assist with audits, data collection, reports and monitoring practice performance.
• Support health and safety, risk assessments, infection prevention and control, and other compliance activities.
• Liaise with practice staff, PCN teams, NHS organisations and external service providers.
• Assist with practice meetings, prepare agendas and take minutes when required.
• Handle confidential information appropriately and maintain strict patient and staff confidentiality.
• Undertake other reasonable management and administrative duties as delegated by the Practice Manager.

• Good understanding of GP practice administration and NHS primary care processes.
• Excellent organisational, communication and IT skills.
• Strong attention to detail and the ability to prioritise workloads.
• Ability to work independently and effectively as part of a team.
• A professional, reliable and confidential approach to work.

Essential

• 1. Qualifications
• Essential criteria
• Good standard of general education, including GCSEs or equivalent in English and Mathematics.
• Good written and verbal communication skills.
• Basic IT proficiency, including Microsoft Word, Excel, email and electronic record keeping.

Desirable

• Desirable criteria
• Relevant qualification in business administration, management, HR or healthcare administration.
• Training or qualifications relating to NHS primary care administration, CQC compliance or information governance.

Essential

• 2. Experience
• Essential criteria
• Previous experience working in a GP surgery or NHS primary care setting.
• Good understanding of the day-to-day operations and administration of a GP practice.
• Experience providing administrative support to a manager or senior member of staff.
• Experience maintaining accurate records, handling confidential information and managing competing priorities.
• Experience communicating professionally with colleagues, healthcare professionals and external organisations.

Desirable

• Desirable criteria
• Experience supporting a Practice Manager with HR administration, staff recruitment, induction and training records.
• Experience preparing reports, meeting minutes and practice documentation.

Essential

• Essential criteria
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritise workloads, meet deadlines and work independently.
• A professional, reliable and proactive approach.
• Ability to work effectively as part of a multidisciplinary team.
• Understanding of confidentiality, GDPR and information governance requirements.
• Willingness to learn, adapt to changing priorities and support the Practice Manager as required.
• A commitment to providing a professional, efficient and patient-focused service.

Desirable

• Knowledge of NHS primary care policies, procedures and relevant compliance requirements.
• Ability to identify administrative problems and suggest practical improvements.
• Flexible approach to supporting the changing needs of a busy GP surgery.