MacMillan Cancer Support and Information Services Manager
Mersey and West Lancashire Teaching Hospitals NHS Trust
St Helens, WA9 3DA
Salary
£49,387 to £56,515
Contract
Permanent
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
We are seeking an experienced, compassionate and motivated professional to lead our Macmillan Information and Support Centre. This is an exciting oppo...
The post holder will
- Lead and manage the Macmillan Cancer Information and Support Centre, ensuring a high-quality, patient-centred service
- Provide specialist information, practical advice and emotional support to patients, carers and healthcare professionals
- Work collaboratively with MDTs, external agencies and community organisations to improve patient access to support services
- Develop and promote the service through effective engagement, outreach and marketing activities
- Drive service improvement, ensuring alignment with national cancer policy and local priorities
- Manage staff and volunteers within the service, including recruitment, training and supervision
- Monitor service performance, including audit, data collection, reporting and service evaluation
- Contribute to training, education and professional development across the organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Registered Nurse / Allied Healthcare Professional/Social Worker
- Degree in relevant subject or equivalent experience
- Evidence of continuing professional development
- Master's degree level education
Desirable
- Post-registration qualification in cancer care or oncology
- Teaching and assessing qualification
- Counselling qualification
Knowledge & Experience
Essential
- Significant post registration experience in cancer care or related field.
- 2 years management experience or equivalent experience
- Participation in service development and implementation of change
- Experience of working with people diagnosed with life limiting conditions.
Desirable
- Experience of teaching and assessing in a clinical area
- Audit experience
- Experience of recruiting and managing volunteers
Skills
Essential
- Excellent communication and interpersonal skills
- Strong commitment to openness, honesty and inclusiveness
- Ability to work under pressure and remain calm in stressful situations
- Clear understanding of quality assurance issues surrounding patient information
- Ability to influence and overcome resistance through the application of advanced communication skills
- Data analysis
- Excellent written report skills
- Excellent IT skills
- Ability to manage own workload and work autonomously
- Knowledge of professional and NHS issues and policy relating to specialist area
- Ability to present information to professional and patient groups
- Ability to develop effective working relationships with colleagues across the wider health and social care setting
- Ability to participate and undertake audit and research
Other
Essential
- Ability to work flexibly
- Ability to travel between sites.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
18 August 2026
Last checked
20 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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