Locality Personal Assistant Community Dental Services

The main duties and responsibilities of this post are

Provide comprehensive secretarial and administrative support to the Clinical Lead, Dental Nurse Manager and wider clinical team.

Manage diaries, appointments, meetings, correspondence and telephone enquiries.

Coordinate patient administration, waiting lists, clinic schedules and theatre lists.

Maintain accurate patient records, databases and performance reports.

Act as a key point of contact for patients, staff, GPs and external organisations.

Support the effective day to day running of the dental service, ensuring deadlines and priorities are met.

Supervise, support and assist with the training and development of reception and administration staff.

Contribute to service improvements, audits and the implementation of Trust policies and procedures.

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability

Qualifications

Essential: - oGCSE English language (minimum grade C) or equivalent.; - oRSA 3 typewriting / word processing, or NVQ3 business administration, or equivalent.

Desirable: - oSecretarial diploma or equivalent.; - oBusiness Administration NVQ Level 4

Experience

Essential: - oMedical secretarial duties.; - oMedical audio typing.; - oMedical word processing.; - oOperating word processing and computer packages.

Desirable: - oNHS Experience; - oExperience in using EPR systems i.e. Dentally

Knowledge

Desirable: - oData analysis experience

Skills and Aptitudes

Personal circumstances

Essential: - oEnthusiasm.