Level 2 Support Engineer Practitioner

Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment. Diagnose and resolve hardware, software, network and cyber security issues, escalating where required. Install, configure and support Windows, iOS, Android and Microsoft 365 platforms, while administering systems including Active Directory, Azure, MECM and mobile device management solutions. Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems, and specialist clinical technologies. Contribute to projects involving device deployments, moves, upgrades and system changes. Maintain asset registers, licensing compliance, technical documentation, knowledge bases and standard operating procedures. Promote cyber security best practice through secure configurations, patch management, threat response and compliance with NHS and organisational standards. Operate within ITIL processes for incident, problem, change and configuration management, meeting agreed service levels and quality standards. Provide excellent customer service, communicate effectively with technical and non-technical users, mentor colleagues and collaborate with internal teams, suppliers and stakeholders to deliver reliable digital services and continuous service improvement.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Education / Training / Qualifications

Essential: - Educated to A level standard or equivalent

Work Experience

Knowledge and Experience

Desirable: - In-depth knowledge of iOS

Skills and Abilities