Legal Services Officer

The Legal Services Officer supports the effective management of Clinical Negligence, Personal Injury, Redress and Inquest cases on behalf of the Health Board. The post holder manages a defined caseload, ensuring compliance with Civil Procedure Rules, NHS Redress Regulations, Coronial legislation and Health Board policies

Key responsibilities include investigating claims and inquests, obtaining and analysing medical records, preparing documentation and disclosure, liaising with legal representatives, Coroners, clinicians, patients and families, and supporting the identification of appropriate witnesses. The post holder provides advice and support to staff, attends meetings, monitors case progress and escalates risks where necessary

The Legal Services Officer is responsible for maintaining accurate records on Datix, ensuring compliance with information governance requirements, GDPR and the Access to Health Records Act, and supporting timely reimbursement claims through the Welsh Risk Pool where appropriate. The post holder works collaboratively with internal and external stakeholders, providing professional, sensitive and effective communication while supporting the delivery of a high-quality legal services function.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Qualifications

Knowledge

Essential: - Meets all essential criteria as per attached job description/person specification

Desirable: - Understanding of the Health Service; - Root Cause Analysis Investigative processes

Experience

Desirable: - Experience of working in Health Service; - Delivery of educational and training programmes to all levels of staff

Skills

Desirable: - Document drafting - Use of Microsoft email, Word and PowerPoint; - Knowledge of Courts and Litigation process; - Analytical ability

Skills

Essential: - Excellent interpersonal skills; - Patient Focussed; - Team worker; - Conscientious; - Compassionate; - Good Time Management

Desirable: - Friendly and flexible approach to work; - Welsh language speaking/listening skills at Level 3 or above