Lead Team Administrator
West London NHS Trust
Hounslow, TW3 3LN
Salary
£33,262 to £36,027
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
2 days left
Job description
I'm really excited to offer this opportunity to a forward thinking, proactive and experienced Administrator who is able to bring an energy and drive t...
The post holder will provide a comprehensive support to the Clinical Services Manager and Consultant Psychiatrist (and supporting the wider clinical team).
The post holder will also manage the service user booking system/ local appointment system. This includes an efficient referral and appointment management service via an electronic patient database system (systmone), to ensure the smooth running of clinical service delivery
The post holder will be expected to work autonomously and use their initiative in meeting their responsibilities whilst working closely with the clinical and administrative team
The Lead Team Administrator will have overall responsibility for the supervisory management of all service user booking systems via an electronic service user database system and the smooth running of the administrative teams within these specified clinical areas
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Qualifications
Essential
- Educated to A Level/NVQ3 level or equivalent experience
Desirable
- Appropriate secretarial/ administrative qualification
- ECDL qualification
- Customer care training
Experience
Essential
- Understanding of service user confidentiality
- Working knowledge of office procedures, structure and workings of a large organisation
- Ability to manage electronic booking systems and manage patient flow
- Supervision of junior staff
- Use of office equipment (electronic systems, photocopier etc)
- Experience of Healthroster, systmone, finance (SBS), Business Intelligence and wider systems
- Understanding of service user confidentiality
Desirable
- Ability to manage electronic booking systems and manage patient flow
- Understanding of health & social care processes
Knowledge
Essential
- Ability to collate data and produce reports in a timely fashion (e.g. use of Business Intelligence)
- Excellent knowledge of a variety of software packages including power point. Teams, Microsoft, spreadsheets creation etc
Desirable
- Knowledge and experience of how to provide advice and signposting to service users, families & carers
- Knowledge of local care systems
Skills
Essential
- Ability to draft routine correspondence
- Ability to note take detailed notes/minutes in a range of settings
- Proven record of high quality written and verbal communication skills
- Excellent organisational and time management skills
- Ability to work in a multi-disciplinary setting
- Ability to deal with service users sensitively
- Analytical skills and ability to interpret information and present in a clear concise manner
Other requirements
Essential
- Excellent interpersonal skills
- Able to work under pressure and to deadline
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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