Lead Pharmacy Technician Moorfields Private

1. To oversee the development of the technical Pharmacy service throughout Moorfields Private (MP) at City Road/Bath Street and the management of the MP Pharmacy dispensary at Bath Street on a day-to-day basis to ensure that a safe and efficient service is provided to patients.

2. To supervise the management and prioritisation of the work processes in the MP pharmacy at Bath Street and to ensure adequate cover is in place at all times to maintain an efficient service, including late shifts and Saturday rotas where applicable.

3. To oversee the supply and distribution of Emergency Resus Medication to all MP wards and clinics.

4. To provide support for other technical staff in developing specific Standard Operational Policies and Procedures for their area of responsibility within the MP Pharmacy in conjunction with Specialist Pharmacists in MP.

5. To ensure adherence to legislation in relation to supply of medicines.

6. To ensure that all processes and procedures relating to Controlled Drugs stored within the MP Pharmacy are adhered to at all times.

7. To contribute to the development of supplementary Patient Information Leaflets and procedural documents relating to the use of unlicensed medicines.

8. To ensure medication safety at all times and that all patients are counselled by appropriately trained members of staff on effective and safe use of their medicine.

9. To ensure that all medication incidents are recorded on the Trust Safeguard system by staff operating in MP Pharmacy and support the MP Pharmacy Operations and Development Manager in the investigation, review and closure of these incidents.

10. To implement initiatives resulting in cost-effective use of resources, resulting in improved patient care, and more efficient service.

11. To provide training to all relevant staff on technical procedures within the MP Pharmacy.

12. To communicate effectively with all MP Pharmacy staff regarding any medicines management or technical Pharmacy service-related matters.

13. To maintain good working knowledge of all ophthalmic pharmaceutical product developments and new products.

14. To provide information and feedback to the Moorfields Private Pharmacy Operations and Development Manager and the Moorfields Private Specialist Pharmacist with regards to operational and clinical service provision and to provide analysis of data that can be used for strategic development of the service.

15. To participate in the development and implementation of Key Performance Indicators (KPIs) for the service.

16. To resolve, advise on and respond to patient complaints, emergency and non-routine Dispensary and Technical Pharmacy service situations within MP pharmacy.

17. To respond to all patient related complaints in a professional and prompt manner providing support to staff working within MP Pharmacy, addressing patients personally and responding promptly to all verbal and written complaints, carrying out any necessary investigations, drafting a written response to the patient for review by the Moorfields Private Pharmacy Operations and Development Manager and to implement any immediate actions required to avoid replication of the issues arising.

18. To ensure the correct management of stock in MP Pharmacy and clinical areas within outpatient clinics and at ward level.

19. To act as an Accredited Checking Pharmacy Technician (ACPT) and Medicines Management Technician as per service requirements and needs.

20. To generate invoices and manage invoice queries for outpatients and/or discharge prescriptions using Compucare system.

21. To collect prescription charges following relevant Standard Operating Procedures (SOPs).

22. To reconcile the contents of the Pharmacy Card machine with the Finance department staff on a daily basis.

23. To support the implementation of new medicines management strategies and be involved in projects or initiatives that seeks out new opportunities for delivering medicines management across Moorfields Private.

24. To ensure that quality monitoring systems are in place and that these are being used correctly and reported through agreed channels, and that appropriate actions are developed and implemented.

25. To undertake medicines quality management audits, prepare reports and action plans and to raise non-conformance to medicines related standards and support the development and tracking of mitigation plans.

26. To help audit the service against set standards and assist in the review of the service provision within MP Pharmacy.

Education and Training

27. To liaise with the Lead Pharmacy Technician for Education & Training to ensure implementation of any E&T programmes for MP Pharmacy Technical staff.

What's in it for You?

At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:

o Competitive salary (including high-cost area supplement)o Membership of the NHS Pension Schemeo 24/7 independent counselling supporto Career-long learning and development opportunitieso Excellent transport connectionso Access to NHS and Blue Light discount schemeso Free Pilates classeso Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Education / qualification

Desirable: - Practice Supervisor course or equivalent Experience

Experience

Essential: - Previous experience of providing a specialised pharmacy service; - Experience of managing audits, developing action plans and reassessing

Desirable: - Ophthalmology experience; - Experience in supervising & managing pharmacy staff; - Experience in working in a private sector

Skills

Essential: - Awareness and knowledge/experience of current issues within Pharmacy; - Basic IT skills

Personal Qualities

Essential: - Flexible to working evening and weekend shifts if required