Lead Medical Secretary

Are you an experienced Medical Secretary looking for your next challenge in private healthcare?

We're recruiting for a Lead Medical Secretary to join a highly regarded specialist healthcare practice in Chelsea. This is a fantastic opportunity to take ownership of consultant clinic management, patient pathways, and operational processes while delivering an exceptional patient experience.

Managing busy consultant clinics and complex appointment schedules

Coordinating patient pathways from initial booking through to follow-up care

Handling patient enquiries via phone and email with professionalism and empathy

Overseeing private patient and medical insurer billing, authorisations, and queries

Maintaining accurate patient, billing, and administrative records

Liaising with consultants, hospitals, laboratories, pharmacies, and insurers

Supporting the smooth day-to-day running of the practice

Identifying opportunities to improve processes and operational efficiency

Helping to enhance the overall patient experience and support business growth

Previous experience as a Medical Secretary, Senior Medical Secretary, Patient Pathway Coordinator, or similar healthcare professional is essential

Experience managing multiple clinics and high-volume appointment diaries

Knowledge of private patient billing and medical insurance processes

Excellent organisational skills and attention to detail

Strong communication skills with a patient-focused approach

A proactive, solutions-driven mindset with the confidence to take ownership

Ability to prioritise competing workloads in a busy environment

Understanding of confidentiality and professional standards within healthcare

Experience using Carebit and/or a dermatology background would be highly advantageous

If you're looking to join a supportive and collaborative team where you can make a real impact, we'd love to hear from you.

Apply today to learn more about this exciting opportunity!

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