IT Support Engineer
The Royal Orthopaedic Hospital NHS Foundation Trust
Birmingham, B31 2APView on map(opens Google Maps in a new tab)
Salary
£32,073 to £39,043
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
7 days leftJob description
The post holder will be responsible for delivering a proactive and responsive IT support service across the Trust, supporting both the Contact Centre ...
- Provide high-quality technical support within the Desktop Delivery function, supporting Contact Centre and field-based services across the Trust.
- Support and maintain PC hardware, Telephony, software, systems, and network infrastructure via telephone, portal, remote tools, and onsite visits.
- Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.
- Install, configure, and maintain desktop hardware and software in line with Trust standards.
- Maintain and update the IT asset database, ensuring all equipment is accurately recorded and tracked throughout its lifecycle.
- Carry out hardware builds, repairs, and decommissioning activities, including secure removal and destruction of PC hard drives.
- Arrange appropriate disposal of decommissioned equipment in line with Trust policies and approved recycling processes.
- Perform antivirus updates and daily monitoring of antivirus systems to maintain security compliance.
- Ensure compliance with all Trust policies relating to information governance, security, and confidentiality.
- Undertake continual professional development (CPD), attending relevant training and sharing knowledge within the team and with users.
- Support Trust users and colleagues of the Contact Centre and Desktop Support teams, assisting with issue resolution and sharing knowledge.
Please see attached JD/PS
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Qualifications
Essential
- Relevant IT qualification (e.g. CompTIA A+, Microsoft certification) or equivalent practical experience
- Degree in an IT-related subject or equivalent demonstrable experience
Desirable: - ITIL Foundation certification
Experience
Essential
- Experience providing 1st and 2nd line IT support within a service environment
- Experience supporting/troubleshooting desktop hardware, software, and networked systems
- Experience supporting network printers and print management systems
Desirable: - Experience working within an NHS or healthcare environment
Knowledge
Essential
- Knowledge of Microsoft Windows operating systems and Microsoft Office applications
- Understanding of IT support processes (incident and request management)
- Knowledge of basic networking concepts (e.g. TCP/IP, Wi-Fi, LAN)
- Understanding of Information Governance, data protection, and IT security principles
Desirable: - Knowledge of ITIL principles and best practice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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