IT Service Desk Technician

The provision of first and second line support functions in all aspects of IT within the Trust. Specifically, for the Local Area Network (LAN) and Wide Area Network (WAN) including the Service Management of all desktop, laptop and mobile devices over a multiple sites. Typically, this is achieved via the Service Desk function within the Trust, which adheres to pre-defined SLA's and also Governmental recognized National Standards (ITIL).

You will have good experience of supporting both software and hardware, with good knowledge of Windows Server 2016/2019, Windows 10/11 desktops, Active Directory, networking and PC, Laptop and peripheral support.

A flexible approach to the work ethos will help considerably, including flexibility to working times based on service needs.

A logical and objective approach in dealing with problems will be essential.

Whilst this post participates in the 24-hour shift pattern, the successful candidate will not be expected to participate in this rota for the first 2 months of service.

The standard technician shift times are 8am - 4pm, 9am - 5pm, 2pm-10pm, 10pm - 6am, 6am-2pm, 7 days per week.

As this post will be cover the 24 hours support rota, the post holder will also receive additional enhanced pay rates in line with agenda for change terms and conditions.

The successful candidate will have the ability to travel to all sites that we cover.

This role is responsible for ensuring helpdesk tickets are resolved in a timely and efficient manner, either directly or by escalating to other members of the IT Department. You will be required to work with staff at all levels of the organisation.

Reporting to the IT Service Desk Operations Manager, this role will be responsible, but not limited to the following tasks:

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its Be Safe Be EquiPPEd campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Qualifications/Experience

Trust Values and Behaviours

Skills