IT Service Desk Technician
Bolton NHS Foundation Trust
Bolton, BL4 0JRView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
9 days leftJob description
IT Service Desk Technician - Band 3Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the tim...
This is an customer care focused role and a great opportunity to start your career.
Within this role you be
- Customer focused service
- Problem solving and fault diagnosis
- Supporting users on the front line providing first time fixes
An inclusive, supportive environment with a friendly atmosphere.
This is the perfect way to start your career in IT.
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
Qualifications
Essential: - A Level / Diploma Level 3; - Demonstrate commitment to ongoing personal development; - Good standard of basic education
Desirable: - HND Computer Studies or equivalent; - ITIL Foundation Qualification; - or 1st Line Support Experience
Experience
Essential
- Experience of working within an office environment.
- Proven experience of working in a customer focused environment.
- Good knowledge of the MS Office Suite of products
Desirable
- Experience in delivering IT facilities
- Experience of working within service desk environment
- Experience of call management using a call logging system, providing excellent user experience and managing expectations.
- Experience of working within the NHS
- Ability to provide an effective desktop support service.
- Good knowledge of Windows Desktop platforms such as Windows 7 and 10
Skills
Essential
- Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
- Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
- Good interpersonal and communication skills (written, verbal, electronic).
- Must have good attention to detail.
- Have a customer oriented approach.
- Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
- Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
- Good organisational skills
- Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
Desirable: - Ability to communicate complex information to all levels of staff.; - Proven track record of working as part of a team.
Knowledge
Essential: - Good knowledge of the MS Office Suite of products.; - Broad understanding of IT Technologies
Desirable: - Knowledge of current NHS Information Technology issues, standards and procedures.
Other
Essential: - Flexibility of working hours; - Well motivated; - Able to work on own initiative.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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