IT Service Asset & Configuration Lead
UK Health Security Agency
Birmingham, Leeds, Liverpool, London Canary Wharf, E14 4PU
Salary
£56,185 to £70,566
Contract
Permanent
Hours
Not specified
Closing date
21 September 2026
19 days left
Job description
We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Le...
- Design, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques.
- Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice.
- Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB.
- Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data quality.
- Support ITSM processes by enabling impact analysis, incident resolution, problem management and release planning through accurate CMDB data.
- Identify gaps in configuration data and implement corrective actions.
- Engage and influence stakeholders to drive adoption of SACM practices and standards.
- Ensure appropriate governance, controls and compliance with SACM policies.
The Service Asset & Configuration Lead operates with a high degree of autonomy as the organisation's expert in SACM. The role is pivotal in establishing a robust CMDB capability that underpins effective IT Service Management.
This list is not exhaustive.
CMDB Design and Delivery
- Design and deliver a scalable CMDB aligned to business and technical requirements
- Define scope, depth and structure of configuration data and relationships
- Implement ServiceNow CMDB using discovery tools and service mapping
- Establish phased implementation and continuous improvement roadmap
SACM Governance and Process Management
- Define, implement and maintain SACM policies, standards and procedures
- Ensure alignment with ITIL Service Transition and Service Operation practices
- Drive adherence to agreed processes across internal teams and suppliers
- Establish and monitor internal controls for configuration governance
Data Quality and Assurance
Plan and execute population of asset register and CMDB Perform regular audits, validation and reconciliation of CIs Identify and rectify inaccuracies, duplication or missing configuration data Define and monitor data quality metrics and reporting
Lifecycle Management
- Ensure all Configuration Items are tracked throughout their lifecycle
- Work with lifecycle and service owners to maintain CI status (hardware, software, applications)
- Ensure new and changed assets are accurately recorded during release and change activities
ITSM Integration
- Enable Change Management with accurate impact and risk assessment
- Support Incident Management with targeted CI-based communication and resolution
- Facilitate Problem Management through linkage of known errors to CIs
- Support Release Management by ensuring correct CI creation and updates
Stakeholder Management and Leadership
- Engage with technical teams, suppliers and stakeholders to promote CMDB value
- Influence adoption of SACM practices and standards
- Provide expert advice and guidance on configuration management
- Act as escalation point for SACM-related issues and non-compliance
Continuous Improvement
- Identify opportunities to improve SACM capability and maturity
- Lead initiatives to enhance CMDB accuracy, automation and usability
- Support wider IT service transformation and Service Integration and Management (SIAM) environments where applicable
The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Essential Criteria
- ITIL qualification or substantial experience in IT Service Management with a focus on SACM
- Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise
- Strong technical understanding of systems, infrastructure, applications and service relationships
- Proven stakeholder engagement and influencing skills across a diverse environment
- Strong ownership mindset with proactive problem-solving and delivery focus
Desirable Criteria
- Experience working in SIAM or multi-supplier environments
- Experience with service mapping and dependency modelling
- Experience defining and managing CMDB data quality standards
- Knowledge of related ITIL processes (Change, Incident, Problem Management)
- Experience supporting service transformation or continuous improvement initiatives
Selection Process Details
This vacancy is using Success Profiles Success Profiles - GOV.UK and will assess your Behaviours, Experience and Technical Skills.
Stage 1: Application & Sift
At sift stage you will be assessed against the 5 Essential Criteria listed in this job advert. You will be required to complete:
- An Application Form (Employer/Activity history section on the application)
- A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over and above this number
This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the 5 Essential Criteria listed in this advert.
You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please note you will not be able to upload or email us your CV. Please complete the application form in as much detail as possible.
Longlisting
In the event of a large number of applications, we may longlist into 3 piles of:
- Meets all Essential Criteria
- Meets some Essential Criteria
- Meets no Essential Criteria
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Application Form & Supporting Statement
Essential
- Application Form & Supporting Statement
Behaviours
Essential
- Managing a Quality Serivce - Lead Behaviour
- Delivering at Pace
- Making Effective Decisions
Technical Skills
Essential
- Presentation: Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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