IT & Quality Administration Team Leader

We are seeking a proactive, analytical, and highly organised IT & Quality Administration Lead to join our team. This key role will support the ITQA team in delivering their core responsibilities, provide leadership in problem-solving and process improvement, and work collaboratively with colleagues across the practice to develop and implement innovative ways of working.

Job Title: IT & Quality Administration Team Leader

Hours of Work: Part

time (33 hours)

Responsible to: Operations

To lead the ITAQ

Provision of IT

support to the practice and its staff.

Generation and

utilisation of data to ensure the efficient running of the practice and support

the achievement of quality targets.

Administrative

support of the clinical activities within the practice

Job responsibilities: -

Leader for the ITQA team the post holder will be responsible for ensuring the

smooth running of all areas of ITQA, both by managing, supporting and training

the team members as well as liaising with the management/clinical teams and undertaking

ITQA activities. This will include: -

Management of the

team

Ensuring that all

regular weekly, monthly and annual tasks are diarised and completed as

necessary.

fortnightly Operations meetings, monthly recalls meetings and any other

management/planning meetings, ensuring agreed actions are accomplished in a

timely manner.

Working with other

members of the management team to plan for future activities and address

problems.

Ensuring all team

members are trained and performing their roles accurately and efficiently,

running regular team meetings, appraisal and other activities to ensure staff

are actively and affectively managed.

workload, processes and audits to ensure that accurate results are produced in

the most efficient and effective manner, updating and producing procedures as

necessary.

Monitoring, searching

and auditing for QoF and liaising with the QoF lead to assist the practice is

achieving its annual targets.

To provide a centre

of expertise for IT systems such as SystmOne so that the team is effectively

led and you can help actively solve/set up searches and find solutions.

IT support and clinical

system administration

Ensuring that the

Administration of

the software systems used within the practice such as SystmOne, troubleshoot and

report any issues to our external IT helpdesk.

To provide support

advice and training for current and new practice staff in the use of IT

software. To set up and maintain new users according to practice protocol, show

them how to log on to the desktop and ensure they have access to required applications.

To be first point

of contact with helpdesks of the clinical and other system suppliers.

To oversee the

security and validation processes for the IT System, ensuring system access

controls are in place for all new and existing staff including

issue/maintenance of Smartcards and regular housekeeping is maintained,

including the management of user profiles.

The Hadleigh Practice is a forward-thinking Practice with a

Multidisciplinary Team of dedicated Clinicians, Managers and Administration

staff, providing high-quality GMS services.

We are based over two sites with a total of 20,500 patients.

Skills

Qualifications

Essential: - Educated to GCSE level or equivalent, including Maths and English (C or above); - Willingness to undertake management, IT or other training as needed.

Desirable: - A level qualifications or other training relevant to role.

Experience