IT & Premises Lead

• Managing the IT aspects of staff and student onboarding and offboarding, including setting up and removing access to systems
• Setting up, managing and troubleshooting NHS Smartcards and NHSmail accounts, including liaising with relevant support services where required
• Providing day-to-day support for the practice's clinical and operational systems, including Medicus and Anima
• Setting up and administering TeamNet and Practice Index accounts and access
• Providing administrative and non-clinical support for Clinical Safety Management, helping to ensure appropriate processes and documentation are maintained
• Acting as a first point of contact for staff IT queries and escalating technical issues to the appropriate IT support provider when necessary
• Keeping appropriate records of IT issues, access, equipment and actions taken
• Supporting the practice with IT-related policies, procedures and compliance requirements
• Helping staff make effective use of practice IT systems and providing basic guidance where appropriate.

• Telephone activity and performance data
• Appointment and appointment utilisation data
• Other operational reports required by the practice leadership team
• Supporting the practice in using data to monitor performance and identify areas for improvement.

• Carrying out and recording regular fire safety checks and ensuring relevant actions are followed up
• Coordinating Legionella checks and monitoring in line with practice requirements
• Undertaking regular health & safety checks throughout the premises
• Coordinating and maintaining appropriate risk assessments, ensuring these are reviewed and updated when required
• Maintaining records of premises-related checks, inspections, servicing and annual compliance requirements
• Monitoring premises and equipment issues and working with contractors, suppliers or other relevant organisations to help resolve problems
• Reporting significant premises, equipment or health & safety concerns to the Business Manager and supporting appropriate follow-up
• Providing non-clinical support for infection prevention and control, including helping to monitor relevant premises, cleaning, equipment and environmental requirements
• Supporting the practice in maintaining a safe, clean and appropriate environment for patients, visitors and staff.

• Highly organised and able to manage a varied workload and competing priorities
• Proactive, practical and confident in identifying problems and finding solutions
• Comfortable working independently while knowing when to seek advice or escalate an issue
• IT confident, with the ability to learn and manage a range of different systems
• Able to communicate effectively with staff, external IT providers, contractors and other organisations
• Methodical and conscientious, with good attention to detail and record keeping
• Confident in carrying out checks, maintaining compliance records and following up outstanding actions
• Able to handle confidential and sensitive information appropriately
• Comfortable working in a healthcare environment and supporting both clinical and non-clinical colleagues
• Willing to develop their knowledge of NHS and primary care systems and requirements.

• A varied and important role within a friendly GP practice
• The opportunity to develop and take ownership of IT, premises and compliance responsibilities
• Support and training to develop your knowledge and skills.

Desirable

• Primary care clinical and administrative systems
• Premises management and health & safety
• Fire safety, Legionella monitoring and risk assessments
• Infection prevention and control requirements
• Producing and interpreting operational reports.