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Information Officer

North East Ambulance Service NHS Foundation Trust

Newcastle upon Tyne, NE15 8NYView on map(opens Google Maps in a new tab)

Salary

£28,392 to £31,157

Contract

Fixed-Term

Hours

Not specified

Closing date

15 November 2026

3 days left

Job description

An exciting opportunity has arisen to join our Informatics team as an Information Officer. You will support the delivery of accurate and timely report...

  • Produce and distribute accurate and timely routine reports and data extracts to support Trust requirements.
  • Extract, collate, analyse and interpret data to support performance, operational and organisational reporting.
  • Support ad-hoc information and analysis requests from teams across the Trust.
  • Monitor data quality and completeness, helping to identify and resolve data quality issues.
  • Support Information Analysts with the development and modernisation of reporting, including Power BI.
  • Provide administrative and co-ordination support to the wider Informatics Department, helping with the effective day-to-day running of the service.
  • Maintain appropriate documentation, records and reporting processes.
  • Work collaboratively with colleagues across Informatics and the wider Trust to ensure information requirements are delivered effectively.

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Education Qualifications and Training

Essential: - A-Level / NVQ Level 3 qualification or equivalent work experience in related area

Desirable: - Numerate/Computing or Informatics qualification

Key Skills Knowledge and Aptitude

Essential

  • Ability to communicate both written and verbally with internal and external stakeholders at a level appropriate to the grade
  • Excellent presentation skills
  • Ability to work under pressure and to respond to unplanned requests for support and information
  • High level of competency in the application of understanding and interpretation of often highly complex information
  • Attention to detail and ability to detect data anomalies and spot problems early
  • Ability to concentrate on completing tasks often to challenging deadlines and through frequent interruptions
  • Highly developed organisational, time management and administration skills

Desirable

  • Understanding of the GDPR, Caldicott Security and Confidentiality, Data Protection Act
  • Knowledge of NHS Data Dictionary and NHS Information Standards
  • Working knowledge of NHS national targets and performance indicators

Experience

Essential

  • Significant experience of working in an information environment
  • Experience of using Microsoft Office applications to carry out data analysis, manipulation and report writing
  • Experience of following procedure notes / job cards for routine tasks

Desirable: - Experience in the use of Microsoft SQL Server functions and tools/services; - Experience of Power BI

How to apply

Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.

Provenance

Source

NHS Jobs

First seen

9 November 2026

Last checked

11 November 2026

Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.

About the employer

NEA
North East Ambulance Service NHS Foundation Trust

NHS organisation

This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.

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