Imaging Support Worker

• Welcome and support patients before, during and after their examination or procedure.
• Provide reassurance and practical assistance to patients during their visit.
• Act as a chaperone when required.
• Help coordinate patient flow within the department to ensure services run smoothly and efficiently.
• Support reception, administrative and portering activities as required.
• Work closely with radiographers, radiologists, nurses and other colleagues to deliver an excellent patient experience.

• Acting as a chaperone whilst undergoing some examinations
• To assist in the Imaging rooms, giving explanations and reassurance
• Aiding dressing and undressing
• To be able to undertake reception duties when required
• Help to promote and maintain a clean, comfortable and tidy environment in the department, which meets the needs of patients, their relatives/carers and friends
• Contribute to accurate written and computerised documentation relevant to patient care ensuring confidentiality of patient information at all times.
• Assist the multi professional team to prepare and support patients undergo treatment and/or investigation maintaining privacy and dignity at all times
• Chaperone patients during intimate procedures as required.
• Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust , via wheelchair, beds and trolleys
• Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.

• Receive and store medication and products
• Use of mechanical aids to assist movement and handling of patients
• Assist with the preparation of trolleys for use in clinical areas

• Receive and assist patients and all visitors attending the department in a courteous and professional manner.
• Ensure request forms and other documentation is correctly completed in line with departmental procedures.
• Maintain and update accurate attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS)
• Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
• Confidently deal with queries coming through the department via telephone and face to face.
• Receive and accurately pass on information to relevant personnel.
• Deal with incoming post and distribute throughout their area and where necessary re-direct to the correct area.
• Perform general clerical duties and work within clerical teams under the office supervisor.

• Maintain personal standards of hygiene and promote universal precautions to limit cross infection
• To wear uniform as agreed by North Bristol Trust
• Participate in training and development programmes as identified by the department Manager and contribute to the development of others
• Keep up to date with changing practice attend Trust training programmes as required
• Ensure the Trusts Policies and Procedures are known and followed
• Refer to the registered Radiographer/Nurse regarding any situation which is not within your current responsibility

Essential

• Minimum two GCSE/O level qualifications, to include English Language and Mathematics C or above
• Completion of the Care Certificate or willingness to complete
• Willingness to complete additonal traning and competencies

Essential

• Knowledge of IT systems including Microsoft word and outlook, good keyboard skills and a willingness to learn new IT packages
• Ability to work on multiple tasks with interruptions from more than one service user
• Must be able to produce work of an accurate and high standard, with competence in writing and recording information

Essential

• Experience of having worked in a patient/customer focused environment
• Experience of clerical and administrative duties, evidence of working to tight deadlines
• Must be able to work as a member of a team and work independently
• Experience of time management skills and prioritising work