ICC Hub Coordinator (Eden)
North Cumbria Integrated Care NHS Foundation Trust
Penrith, CA11 8HXView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
21 October 2026
2 days leftJob description
Are you passionate about patient care and helping patients to remain in their own homes and prevent hospital admissions? Our service currently operate...
As an Administrator in a Multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to highest possible standard.
As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to deliver effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.
You will be required to participate in a rota to provide cover between 08:00 and 19.00 Monday to Friday, 08:00 to 16:00 at Weekends and Bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Qualifications
Essential: - GCSE (A - C) (9 - 4) Maths and English or equivalent
Desirable: - Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.; - Business Administration Apprenticeship.
Knowledge and Experience
Essential
- Demonstrable experience in an administrative role
- Demonstrable experience of working with electronic management systems
- Demonstrable experience in the use of Microsoft Office programmes
- Able to work independently without direct supervision
- Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
- Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)
Desirable: - Experience of health or social care environments; - Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA
Skills & Aptitudes
Essential
- Accurate keyboard skills
- Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
- To be friendly, tactful, articulate, sympathetic and self-motivated
- Ability to adjust to changing priorities and tasks whilst identifying and resolving issues efficiently
- Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
- Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Personal Circumstances
Essential: - Able to travel independently; - Able to work 7 days per week 08:00 to 20:00; - Able to work at different locations to provide holiday/sickness/vacancy cover
Other Requirements
Essential
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
- Able to work flexibly to meet the needs of the service
- Able to work 7 days per week 08:00 - 20:00
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
5 October 2026
Last checked
7 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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