Housing Support Worker

Housing Support Worker – Day Shift Only A rewarding opportunity for a caring, resilient and person-centred support professional to help customers living in supported accommodation sustain their tenancies, build independence and access the right support. If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Officer, Support Worker, Tenancy Support Worker, Supported Accommodation Worker, Housing Support Officer, Independent Living Support Worker, Residential Support

Worker, Community Support Worker, Housing Support Assistant, Tenancy Sustainment Officer

SALARY: £26,420 to £27,810 per annum + Paid Mileage + Benefits

LOCATION: Fully Office Based in Newbury and Thatcham

Driving Licence & Travel: A driving licence and access to a vehicle are desirable, as travel between schemes in Newbury and Thatcham may be required. However, this is not essential, provided candidates can reliably travel to both locations.

Mileage expenses are reimbursed in line with company policy. JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours | Monday–Friday 9am–5pm | No evening or weekend shifts

JOB OVERVIEW This is a rewarding opportunity for a Housing Support Worker to deliver high-quality, person-centred support to customers living in supported accommodation. As the Housing Support Worker, you will help clients sustain their tenancies by promoting independence, freedom and choice, while ensuring they understand the support available, their responsibilities and their tenancy or occupation arrangements. The Housing Support Worker will also work closely with health professionals, partner agencies, colleagues and key stakeholders to support positive outcomes, maintain effective communication and respond appropriately to safeguarding concerns.

DUTIES Your duties as Housing Support Worker include:

Assess Referrals: Engage with prospective clients using a person-centred approach and liaise with health professionals, agencies and colleagues as appropriateSupport Tenancy Sustainment: Ensure prospective and current clients understand their support options, financial obligations, rights and responsibilitiesReview Support Plans: Agree and review Independent Living Plans and Risk Assessments, delivering contracted support to achieve required outcomesCoordinate Wraparound Support: Take follow-up action and work with external agencies and internal departments where additional support is neededMaintain Partnerships: Build and maintain links with partner agencies and key stakeholders to support strong communication and co-operationRespond to Safeguarding Concerns: Report concerns relating to vulnerable people using the correct procedures and attend case conferences or meetings as requiredMaintain Records: Complete and submit relevant documentation and records accurately and on timeSupport Service Standards: Empower clients to help maintain the safety, security and cleanliness of the accommodation, including reporting repairs where necessaryHandle Complaints: Manage complaints and representations in line with policy and undertake investigations where required

CANDIDATE REQUIREMENTS ESSENTIAL

Working knowledge and understanding of how to support people in achieving and maintaining independenceExperience of providing support to diverse client groupsExperience of working with clients experiencing substance misuse and mental health needsEducated to GCSE level or equivalent in Maths and English, Grades A* to CAbility to work under own initiativeAbility to network and build strong relationships with partner agencies, the community and key stakeholdersGood organisational skills, including time management and the ability to meet targetsAbility to communicate effectively at different levelsAbility to use IT packages and management information systemsAbility to deal with distressed and aggressive clientsStrong relationship skills, including empathy, mutual acceptance, supportive and constructive challenge, and a positive expectation for the futureProfessional and values-led, with integrity, inclusivity and respect for diversity

DESIRABLE

Housing or support related qualificationDriving licence and use of own transport This role requires an enhanced DBS