Hostel Support Worker
Morgan Hunt Recruitment
RichmondView on map(opens Google Maps in a new tab)
Salary
£32,995
Contract
Not specified
Hours
Not specified
Closing date
12 November 2026
7 days leftJob description
Hostel Support Worker - Homelessness Services
Location: Richmond, South West London, TW9
Salary: £32,995 per annum
Hours: 37.5 hours per week
Shift Pattern: Monday-Sunday rota, with shifts of either 8am-4pm or 2pm-10pm
We're recruiting a Hostel Support Worker to join a 14-bed, 24-hour supported accommodation service in Richmond.
You'll play a key role in creating a safe, welcoming and supportive environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma.
This is a fantastic opportunity for someone passionate about supporting vulnerable adults, building trusting relationships and helping people make positive changes in their lives.
- Build positive, trusting relationships with residents using a person-centred, trauma-informed and non-judgemental approach.
- Hold a small caseload, helping residents set goals and work towards greater independence and stability.
- Provide practical and emotional support, encouraging engagement with relevant services and appointments.
- Respond sensitively to challenging behaviour, using de-escalation techniques and maintaining professional boundaries.
- Identify and respond to safeguarding concerns, including abuse, exploitation, self-harm and deteriorating mental or physical health.
- Complete and review risk assessments, safety plans and support plans.
- Respond calmly to incidents, disputes and emergencies, escalating concerns when necessary.
- Maintain a safe and secure environment for residents, staff and visitors.
- Support the smooth running of the hostel during day and evening shifts.
- Carry out room and communal area checks, monitor access and follow health and safety procedures.
- Promote a clean, safe and respectful living environment.
- Manage petty cash, rent floats and relevant operational records accurately.
- Work independently when required, including taking responsibility for the service while on shift.
- Maintain accurate case notes, incident reports and daily records using relevant IT systems.
- Complete clear handovers to ensure continuity of support between shifts.
- Liaise with colleagues, managers and external agencies to coordinate appropriate support.
- Follow confidentiality, GDPR and safeguarding procedures.
- Experience supporting people affected by homelessness or rough sleeping.
- Understanding of complex needs, including mental health, substance misuse and trauma.
- Knowledge of safeguarding, risk assessments and incident management.
- Strong communication and relationship-building skills.
- Ability to remain calm, resilient and compassionate in challenging situations.
- Confidence managing challenging behaviour and using de-escalation techniques.
- Ability to work independently and as part of a team.
- Good organisational skills, accurate record keeping and IT confidence.
- Flexibility to work a Monday-Sunday rota.
- Knowledge of local homelessness services and community support networks.
- Understanding of trauma-informed practice and recovery approaches.
- Training in safeguarding, mental health first aid, substance misuse or de-escalation.
- Experience working within supported accommodation or a residential setting.
- Competitive salary of £32,995 per annum.
- Make a meaningful difference to people experiencing homelessness.
- Work within a supportive team focused on dignity, recovery and independence.
- Opportunities for training, development and career progression.
- Help individuals work towards lasting stability and independent living.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Reed
First seen
5 November 2026
Last checked
5 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Reed. Vacancy details and the application process remain the responsibility of the original source.
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