Hospital Family Support Worker

As a Hospital Family Support Worker, you'll split your time between a number of families, visiting them whilst they are inpatients on the ward or as an outpatient, along with keeping in touch with them when they are not in hospital via phone, email or text. Whether sitting with a parent at their child's hospital bedside, supporting a teenager on the ward, along with collaborating with hospital teams and Momentum community colleagues to deliver a seamless and impactful service, ensuring continuity of support beyond hospital stays... you'll make sure families know they're not facing this journey alone.

in Hospital

Visit your assigned

hospitals across London and Surrey, including Royal Marsden Sutton, Evelina

London SE1 (when the Primary Treatment Centre moves from The Royal Marsden),

Kingston Hospital, St Georges Tooting, St Peters Chertsey, Royal Surrey

Guildford, East Surrey Hospital - Redhill and Epsom Hospital regularly, in line

with need, to support existing Momentum families and meet new referrals. This

will be based on service need, and you will not be

required to attend all hospitals each week.

You will also be

visiting families in selective Intensive Care Units, during times of critical

illness and uncertainty.

Build strong, positive relationships with hospital

staff, and other professionals so you become a trusted part of the team on the

paediatric wards, including attending Multi-Disciplinary Team meetings, sharing

professional knowledge of our families, maintaining accurate records and

reporting back as required.

Deliver presentations in hospital to professionals to raise

awareness of Momentum.

Be a friendly and approachable presence for

professionals and families alike, clearly explaining what Momentum can offer.

Follow hospital policies on infection control, dress code,

and safeguarding at all times.

Provide compassionate,

age-appropriate support to families, children, and young people of all ages and

backgrounds.

Offer emotional and

practical support tailored to each familys situation, listening closely and

responding with care from the moment theyre referred.

Manage your own

caseload, prioritising contact based on need and making sure families always

feel supported.

Connect families to relevant

services - such as therapies, respite breaks, and family experiences which

includes trusted external organisations when needed.

Recognise the needs of siblings, grandparents, and

carers, helping them to find the right support too.

When required,

support families under palliative care with compassion and sensitivity.

Work closely with our

Echoes team to ensure bereaved families transition to their specialist support

smoothly and with care.

Make sure every

family feels part of Momentum for as long as they need us.

Refer families into Momentums

support service, in line with the criteria required for referral.

Keep clear, accurate

and confidential records of your work on our secure database (Salesforce)

Work independently, in line with

our operational plan and report back to Senior Family Support Worker.

Regular and timely collaboration

within the Family Support Team (Hospital & Community) managing and

reporting on caseload.

Share stories, photos,

and anonymised family updates (with consent) to help the charitys fundraising

and communications.

Join team meetings,

clinical supervision, and training (some virtual, some at our office near

Act promptly on any

safeguarding concerns in line with Momentums policies.

Follow all guidelines

for lone working, safeguarding, data protection, and health & safety.

Take on other tasks

that help us deliver our family support services for example managing family

events i.e. family days out.

Offer will

be subject to an Enhanced Disclosure & Barring Service (DBS) check prior to

employment start date. All staff have a responsibility to safeguard and promote

the welfare of children and adults. The post holder will undertake the

appropriate level of training and is responsible for ensuring that they

understand and work within the safeguarding policies of the organisation.

We support families across London, Surrey, and Sussex whose

children are facing cancer, a life-challenging condition or those facing the

heartbreak of the death of their child. We're there whatever the outcome, for

as long as needed, so that no family has to cope alone.

The charity was founded in 2004 by

our now Founder and Honorary President and has grown enormously over that time.

We currently have partnerships with eight hospitals who refer families to us

for our support, which ranges from therapies and counselling, to respite

holidays and special family experiences.

We're on a mission to help many more families with seriously

ill children to know that they are not alone, and we'll need brilliant and

talented people to share our ambition and make it happen.

Experience