Hospital Engagement Officer

• In conjunction with the Hospitals Engagement Manager, assist with the running of the charity hub and desks in our hospitals, including this includes working closely with the Voluntary Services team to ensure a rota is established, charity hubs are well-stocked with charity literature and merchandise and reorder when necessary.
• Lead the relationship with OUH Voluntary Services to ensure that all volunteers that work with the charity have a great experience, understand their role in delivering charity projects and are kept up to date with key charity events, updates, and literature.
• Track and capture feedback from patients and visitors about ways in which they can support the charity, including sharing key information.
• Coordinate the delivery and restocking of dried food items and comfort packs to family areas and wards, ensuring timely distribution and maintaining accurate stock levels in collaboration with hospital staff and volunteers.
• Assist with the preparation and delivery of the comfort trolley programme, providing wellbeing items and refreshments to patients on wards, while engaging with them in a friendly and supportive manner.
• Working closely with Programme team, respond to initial requests from hospital staff for support and guidance on how to apply for charitable funding.
• Support the Hospital Engagement Manager and wider charity team at events, roadshows, celebration days and occasions, this includes providing hands-on support for our hospital teams.
• Collaborate with onsite providers, charities, and other onsite services to tell them about the work of the charity and look for opportunities to work together.

• Meet and engage with supporters at the charity desks, process donations and provide gold standard supporter care.
• Support our NHS Colleagues with any donation enquiries and advise on best practice.
• Support the NHS cashiers in receiving any donations for the charity, ensuring they have the information they need to do so.
• Coordinate the emptying and banking of the hospital donation boxes.
• Working closely with the fundraising team, proactively identify ways to drive and improve ways for patients to support their local hospital.
• Support the fundraising team with cheque presentations, impact stories and photos.
• With the Communications and Marketing Team, ensure that the charity branding throughout the hospital is kept up to date.

Essential

• Strong interpersonal skills, enabling confident engagement with a diverse range of stakeholders.
• Demonstrated ability to work flexibly and calmly under pressure.
• Strong ability to work independently and collaboratively as part of a team, effectively managing a broad workload.
• Proficiency in handling a busy schedule with multiple demands on time.
• Proven track record in delivering excellent customer care within a similar setting.
• Basic financial administration skills, to receive and process donations.
• Proven IT skills including a good working knowledge of Microsoft
• Office and experience of working with databases.
• Willingness to work across multiple sites.

Essential

• Pragmatic, adaptable, and action-oriented, with a talent for analysing operational issues and seizing opportunities.
• An excellent relationship builder, with demonstrable experience in a customer facing role.
• Comfortable with regular manual handling to ensure the delivery of hospital engagement programmes.
• Proud to represent Oxford Hospitals Charity, maintaining high standards of professionalism at all times and enjoy modelling our charity values respect, ambition, collaboration, and openness, in all aspects of their work.
• Happy to work flexibly across the team, providing support where needed.
• Confident working in a sensitive environment, maintaining confidentiality at all times.
• Able to travel to different hospital sites to meet with and support the team.