Hospital Ambulance Liaison Manager (HALO)
East of England Ambulance Service
Various - Trust Wide Vacancies, SG8 6NAView on map(opens Google Maps in a new tab)
Salary
£49,387 to £56,515
Contract
Permanent
Hours
Not specified
Closing date
15 November 2026
2 days leftJob description
We are recruiting Hospital Ambulance Liaison Officers (HALO) across the Trust region: Essex, Norfolk, Suffolk, Hertfordshire, Bedfordshire or Cambridg...
The post holder will act as the primary liaison between EEAST, acute hospitals, Integrated Care Boards (ICBs), alternative pathway providers and frontline ambulance staff to support timely patient flow, ambulance handovers and the safe transfer of care.
The post holder will negotiate with, influence and challenge hospital and partner provider teams to support timely patient flow, reduce ambulance handover delays and release ambulance resources to respond to patient demand.
Review and monitor strategies and plans to keep delivery on track working to short-term actions, using judgement to make critical decisions.
Through the use of quality improvement methodologies, be involved in the development of new procedures to improve service development and in addition, encourage and support the identification and practical implementation of ideas for service improvements in collaboration with Emergency Departments.
Supporting the Local Area Manager in area performance management, undertaking local performance audits ensuring the area meets and improves on key performance and quality targets contributing to the delivery of the service plan.
Please see supplied Job Description document for more information.
- Experienced HCPC registered Paramedic who has completed the NQP pathwayorNMC registered Nurse post Pre-Hospital Practitioner pathway/or equivalent with at least 12 months frontline ambulance service experience.
- A first Line Managers qualification equivalent to ILM level 3 or Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
- Excellent communication skills with the ability to adapt styles.
- Initiating, building and maintaining relationships with internal and external key stakeholders
- A full UK manual driving licence with C1 category, and with no more than 3 penalty points.
Please see Person Specification for full requirements
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment, EEAST can offer you that and more!
- A minimum 27 days' holiday a year (increasing to 29 days after 5 years service and 33 days after 10 years' service) plus bank holidays.
- Generous NHS Pension Scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and well-being initiatives and programmes.
- Access to NHS discounts, offering NHS employees a range of money-saving deals
- Car Leasing Scheme
Qualifications
Essential
- Experienced HCPC registered Paramedic who has completed the NQP pathway OR Nurse/Allied Health Professional registered with a relevant governing body (NMC/HCPC), supported by significant post-registration experience within ambulance services, urgent and emergency care or acute healthcare settings.
- Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role or above.
- A full UK Manual Driving Licence with C1 category (maximum 6 penalty points for SP30 driving offences).
Skills & Knowledge
Essential
- Excellent at demonstrating visible leadership in challenging and stressful situations.
- Ability to make appropriate decisions under pressured circumstances and in stressful situations.
- Trained and experienced in QI methodologies and other service improvement techniques (or willing to undertake training within 12 months of start of role)
Experience
Essential
- Experience of working in highly pressured situations whilst remaining calm and effective.
- Experience of building effective stakeholder relationships with senior colleagues for the benefit of patients or other corporate objectives.
- Experience of identifying opportunities to improve processes and procedures and implementing them.
Desirable: - Experience of managing hospital turnaround delays and escalation process and procedures.; - Experience of working collaboratively as part of a team.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
4 November 2026
Last checked
6 November 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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