Helpline Operator
Betsi Cadwaladr University Health Board
Wrexham, LL11 1DYView on map(opens Google Maps in a new tab)
Salary
£26,813 to £27,890
Contract
Permanent
Hours
Not specified
Closing date
21 October 2026
1 day leftJob description
The ability to speak Welsh is essential for this post. The Helplines Department currently operates several 24 hour helplines from a base at Grove Road...
The ability to work alone is essential. The ability to work inclusive of Bank Holidays, Christmas and New Year is an essential requirement of the post in line with the needs of the service.
Applicants with knowledge of substance misuse issues and mental health would be especially welcome. Team working is vitally important as supporting colleagues during shifts is actively encouraged.
Applicants will ideally have basic computer skills and experience of the issues and difficulties facing people living with mental distress or coping with drug/alcohol abuse problems. Full training will be given. Good communication skills is an essential requirement, the need to work flexibly is an important part of the role; This includes weekends and night shifts.
We strongly encourage prospective applicants to visit the Department for an informal discussion.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Qualifications and / or knowledge
Essential
- Minimum 5 GCSE's or equivalent
- Knowledge of mental health issues including primary and secondary care services, severe and enduring mental conditions.
- Knowledge of substance misuse.
- Knowledge of dementia and the effects on care givers.
Experience
Essential
- Dealing with the public on the phone.
- Excellent telephone skills/manner
- Working as part of a team. Lone working.
- Experience of working within an office environment
- Time management skills.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related