Helpline Counsellor
The Portfolio Group
M44FB
Salary
£30,000 to £34,000
Contract
Not specified
Hours
Not specified
Closing date
29 September 2026
27 days left
Job description
Wellbeing Counsellor £ FTEOnsite
Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.
Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities
Providing an efficient and effective telephone counselling service to all callersDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at riskProviding "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Minimum diploma level 4 in Counselling & minimum of 150 counselling hours12 months post qualification experienceRegistered member of the BACP or equivalentHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)
Employee Benefits
5 days' holiday, plus bank holidaysDay off on your birthdayHolidays increase after 2- and 5-years' serviceCash plan for you (and your children, if any)Private medical insurance after 5 years' service Pension Plan and Life Insurance Support with revalidation and CPDFunding support with training and development 11. Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme after 6 months and successful completion of probationary period Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Free 24/7 onsite gym with regular group classes
47589LS1R23 INDHA The Portfolio Group are acting on behalf of our client in recruiting for this position.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Reed
First seen
1 September 2026
Last checked
2 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
private
This listing was structured from Reed. Vacancy details and the application process remain the responsibility of the original source.
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