(**) Helpdesk Operator / Administration Assistant

In this key role, you'll support the smooth running of vital services across the Trust by:

Managing incoming requests (via phone, web, app or in-person)

Logging and allocating planned and reactive jobs using our CAFM system

Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs)

Communicating with staff at all levels to direct requests to the right teams

Helping maintain efficiency and accuracy across our Estates & Facilities operations

You'll be part of a supportive team focused on delivering excellent service and continuous improvement.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Qualifications

Essential: - Educated to NVQ Level 3 or Equivalent

Experience

Essential: - Previous experience with Microsoft Office; - Previous experience in information collection and analysis

Desirable: - Previous NHS Administration experience; - Previous experience in a customer focused environment