Healthcare Support Worker (Urgent Care)

As part of our community-based team the successful candidate will visit patients to provide patient care, administrative and other departmental-related duties, as directed by a registered practitioner to ensure safe, timely and compassionate care for patients.

Under direction of a registered practitioner

1.

Working as part

of a team visit patients at home

2.

Assist in

delivering a high standard of holistic care to these patients, promoting their

equality and dignity at all times.

3.

Maintain

confidentiality and be polite at all times.

4.

Communicate

effectively with other members of the team

to ensure all appointments are coordinated efficiently.

5.

Assist with the

preparation, cleanliness and tidiness of all equipment. Complete equipment audits monthly.

6.

To ensure

professional interactions with patients in person and on the telephone.

7.

Accurately enter

patient details on all digital systems.

8.

Supporting and

adhering to chaperone policies.

9.

Support review of

patients by performing and reporting on clinical observation of a patients

temperature, pulse, respiration rate and blood pressure.

10.

Obtain

measurement of a patients height and weight and perform urinalysis if

required.

11.

Obtain swabs,

blood samples, skin scrapings, nail clippings, urine, stool and sputum

specimens as requested.

12.

Give formal

verbal and/or written advice to patients and/or their carers within remit.

13.

Liaise closely

with the registered colleagues and ancillary staff to ensure the service

operates efficiently.

14.

Support registered

professionals with clinical activities.

15.

Report any

problems, accidents or incidents to the practitioner in charge and adhere to organisational

policy and procedures.

16.

Ensure stock

levels and equipment are maintained, and exercise care and economy in the use

of supplies and equipment.

17.

Routine checking

of resuscitation and other equipment.

18.

Ensure

maintenance of good relationships within the department and other areas of the organisation.

19. To attend in

service training as required.

20. Support remote monitoring by utilising the dashboard, submitting and reviewing information and calling patients.

Educational

1.

Undertake and

complete relevant competency packages.

2.

Highlight

additional training requirements relevant to your role, and identify when

mandatory training due for up-dates.

3.

Participate in

own appraisal and review process.

4.

Keep up to date

with current changes in practice sharing the knowledge within the team.

All employees are subject to the requirements of

the data protection act and must maintain strict confidentiality in respect of

patients and staff records.

All employees have a responsibility under the organisations

health and safety policy, to be aware of and conform to the policy, ensuring

all health and safety rules are adhered to and ensuring that all accidents,

incidents, near misses, damages and irregularities are documented and reported

to a manager in accordance with policy.

This job description is not intended to be an

exhaustive list of duties and it may be reviewed and altered in the light of

changed service needs and developments after discussion with the post holder.

Our vision

To provide our patients with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious at scale primary care organisation with a passion for integration and innovation.

We provide

Our principles

Experience

Qualifications

Skills