Healthcare Support Worker (Entry Level & Experienced)

Deliver opportunistic and planned health

promotion advice on diet, physical activity, alcohol and weight management,

escalating to a registered clinician where specialist advice is needed.

Support smoking cessation activity, including

brief interventions and signposting to local stop-smoking services.

Support delivery of NHS Health Checks and other

prevention programmes, including basic measurements (height, weight, BMI, blood

pressure).

Provide patients with health promotion

literature and signpost to community, voluntary sector and social prescribing

services.

Support uptake of national screening programmes

(e.g. cervical, bowel, breast) through patient information and reminders.

Prepare vaccination clinics, including stock

checks, cold chain monitoring, equipment set-up and clinic room readiness.

Support the administration of vaccines once

trained, assessed as competent and formally authorised to do so.

Accurately record all vaccinations given on the

clinical system (EMIS/SystmOne), including batch numbers and consent, in line

with PCN and practice protocols.

Monitor patients following vaccination for

immediate reactions and escalate any concerns promptly to a registered

clinician.

Support seasonal campaigns (e.g. flu, COVID-19,

RSV) and childhood or adult catch-up clinics across all PCN sites.

Assist with maintaining vaccine stock, ordering,

and accurate cold chain documentation.

Main Duties and Responsibilities1. Health Promotion &

Prevention

Deliver opportunistic and planned health

promotion advice on diet, physical activity, alcohol and weight management,

escalating to a registered clinician where specialist advice is needed.

Support smoking cessation activity, including

brief interventions and signposting to local stop-smoking services.

Support delivery of NHS Health Checks and other

prevention programmes, including basic measurements, height, weight, BMI, blood

pressure.

Provide patients with health promotion

literature and signpost to community, voluntary sector and social prescribing

services.

Support uptake of national screening programmes e.g. cervical, bowel, and breast, through patient information and reminders.

2. Vaccination & Immunisation

Prepare vaccination clinics, including stock

checks, cold chain monitoring, equipment set-up and clinic room readiness.

Support the administration of vaccines once

trained, assessed as competent and formally authorised to do so.

Accurately record all vaccinations given on the

clinical system (EMIS/SystmOne), including batch numbers and consent, in line

with PCN and practice protocols.

Monitor patients following vaccination for

immediate reactions and escalate any concerns promptly to a registered

clinician.

Support seasonal campaigns e.g. flu, COVID-19,

RSV, and childhood or adult catch-up clinics across all PCN sites.

Assist with maintaining vaccine stock, ordering,

and accurate cold chain documentation.

3. Clinical Observations &

Support

Undertake and accurately record routine clinical

observations, including blood pressure, pulse, temperature, respiratory rate,

oxygen saturations, height, weight and urinalysis.

Support registered professionals during clinics,

including chaperoning, preparing rooms and equipment, and assisting with

clinical procedures.

Undertake ECG recording once trained and

assessed as competent.

Undertake venepuncture-phlebotomy services once

trained and assessed as competent, where required by the PCN.

Prepare, clean and maintain clinical rooms and

equipment, including stock rotation and calibration checks, in line with

infection control standards.

4. Long-Term Condition & MDT

Support

Support patients attending long-term condition

review clinics e.g. diabetes, hypertension, COPD, and asthma, by taking

measurements and completing structured templates ahead of clinician review.

Work alongside GPs, nurses, pharmacists, social

prescribers and other ARRS roles as part of the wider Multi-Disciplinary Team.

Support proactive care initiatives, including

virtual and in-person care home rounds and case-finding activities, under

supervision.

Help identify patients experiencing health

inequalities or wider social and welfare needs, escalating to the appropriate

team member e.g. social prescriber and care coordinator.

5. Delegated Clinical Care

Deliver basic wound care, including simple wound

cleansing, dressing changes and skin care, strictly in line with a care plan

set by a registered professional.

Support continence and personal care tasks as

directed by a registered clinician, where required.

Carry out delegated care tasks accurately and

safely, working within the defined limits of the role and competencies.

Recognise when a patient's presentation falls

outside the scope of the role and escalate promptly to more senior clinical

staff.

6. Records, Governance &

Escalation

Maintain accurate, contemporaneous and legible

clinical records on EMIS-SystmOne, in line with PCN documentation standards.

Support data quality and template completion for

PCN audits, QOF and Enhanced Access/DES requirements.

Report safety incidents, near misses and

safeguarding concerns promptly, following PCN incident-reporting and

safeguarding policies.

Maintain patient confidentiality at all times,

in line with data protection legislation and the PCN's information governance

policy.

7. Flexible Network Working

Work flexibly across the PCN according to

patient and service need.

Adapt to the working practices, clinical systems

and teams of different member practices.

Travel between sites as required, in line with

the PCN's travel and expenses policy.

General / Corporate

Confidentiality: treat all information relating

to patients, staff and PCN business as strictly confidential, in line with the

Data Protection Act 2018, UK GDPR and the PCN's Information Governance policy.

Health & Safety: take reasonable care of

your own health and safety and that of others, complying with the PCN's Health

& Safety policy and reporting hazards promptly.

Equality, Diversity and Inclusion: treat all

patients, visitors and colleagues with dignity and respect, and act in

accordance with the PCN's Equality, Diversity and Inclusion policy.

Infection Prevention and Control: adhere to

infection prevention and control policies and procedures at all times,

including hand hygiene, use of PPE and safe waste disposal.

Safeguarding: act in accordance with the PCN's

safeguarding children and adults policies, escalating any concerns promptly

through the appropriate pathway.

Personal & Professional Development

participate in mandatory training, supervision, appraisal and the Care

Certificate (where applicable), and take an active role in your own personal

development plan.

Quality and Safety: contribute to a culture of

continuous improvement, incident reporting and learning within the PCN.

Flexibility: undertake any other duties

commensurate with the role and banding, as reasonably required by the PCN.

Swaffham and Downham PCN is an innovative

network that values its staff. We invest in wellbeing, training and development

at every level, and we are proud to offer routes into healthcare careers for

people at the very start of their journey, alongside opportunities for

experienced practitioners to grow and specialise.

Skills & Knowledge

Other

Personal Qualities

Qualifications

Experience