Healthcare Assistant (Zero Hour) - Newcastle

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional well-being.

Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism

Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations

Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support

Drive ambulances when required, ensuring safe, smooth and timely journeys

Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care

Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests

Follow safeguarding policies for both children and adults, always keeping safety and well-being as the priority

Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date

Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service

Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

Every journey matters. Make a real difference with Prometheus.

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bed-watch to supporting patients in places of safety.

As a Healthcare Assistant, you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional well-being.

Mandatory

At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity.

When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.

We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply.

At Prometheus Safe & Secure, we believe diversity strengthens our team and enhances the care we deliver. We are committed to recruiting from all backgrounds and ensuring every applicant is treated with fairness, respect and dignity.

When hiring, we base decisions on skills, experience and potential, not on race, gender, age, disability, religion, sexual orientation or any other characteristic. We actively seek to remove barriers from our recruitment process and support equal opportunity: from inclusive job descriptions to accessible interview arrangements.

We welcome applications from people of all walks of life and encourage anyone who shares our values and commitment to safe, compassionate care to apply.

Qualifications

Experience