Healthcare Assistant (HCA) General Practice Experience Essential

• Undertake phlebotomy, ensuring correct patient identification, sample labelling, documentation and safe handling of specimens.
• Carry out blood pressure and pulse checks, height and weight measurements and BMI calculations, recording findings accurately.
• Support NHS Health Checks and long-term condition reviews by completing appropriate checks and gathering information for clinical assessment.
• Support cardiovascular, renal and metabolic health reviews, including initial checks for patients on the practices CRM pathways.
• Undertake diabetic foot checks and other monitoring activities where appropriately trained and assessed as competent.
• Carry out ECG recordings where trained and competent. Previous ECG experience is desirable, and training may be considered.
• Support patients with home blood pressure monitoring and other monitoring equipment where trained.
• Undertake additional delegated clinical duties following appropriate training, assessment and authorisation.
• Recognise findings outside agreed parameters and report these promptly to the appropriate clinician.
• Recognise and respond to a deteriorating or unwell patient, seeking immediate clinical assistance and following practice emergency procedures.

• Provide lifestyle advice within the scope of the role, including healthy eating, physical activity, smoking cessation and alcohol awareness.
• Use a supportive, person-centred approach to encourage patients to take an active role in managing their health.
• Signpost patients to appropriate practice services and other sources of support.
• Explain procedures clearly, obtain and document consent, and respect patients dignity, privacy and preferences.
• Adapt communication to meet patients language, sensory, learning and other accessibility needs.

• Prepare clinical rooms and equipment before appointments and leave rooms clean, safe and ready for use.
• Complete and document allocated room, equipment and infection prevention checks.
• Clean and decontaminate equipment in accordance with practice procedures.
• Monitor stock levels and expiry dates, rotate supplies and arrange replenishment.
• Report equipment faults, maintenance requirements and environmental hazards promptly.
• Support emergency equipment checks and vaccine fridge monitoring where allocated and appropriately trained.

• Record all care, observations and advice accurately and promptly on SystmOne, using appropriate templates and clinical codes.
• Maintain clear records of procedures, consent and any concerns escalated to a clinician.
• Manage allocated appointments effectively and communicate delays or concerns to colleagues.
• Complete administrative tasks associated with clinical care and support patient recall and follow-up processes as required.
• Handle patient information securely and maintain confidentiality at all times.

• Work closely with GPs, nurses and the wider practice team to coordinate patient care.
• Prioritise allocated work and communicate promptly when additional support is needed.
• Attend relevant team meetings and contribute to service improvements.
• Maintain professional boundaries and treat patients and colleagues with courtesy and respect.
• Work within the limits of the role, seeking advice whenever a task or clinical finding falls outside personal competence.
• Participate in induction, supervision, appraisal and competency assessments.
• Complete mandatory training and maintain the skills required for the role.

• Follow practice policies on infection prevention, hand hygiene, personal protective equipment, sharps and clinical waste.
• Recognise and report safeguarding concerns involving children or adults through the appropriate practice procedures.
• Report incidents, near misses, complaints and safety concerns promptly and contribute to learning and improvement.
• Follow health and safety procedures and help maintain a safe environment for patients, visitors and staff.
• Promote equality, respect diversity and support fair access to services.

Essential

• Relevant healthcare qualification or equivalent training and practical experience as a Healthcare Assistant.
• Evidence of phlebotomy training and competence.
• Willingness to complete mandatory training and role-specific competency assessments.
• Care certificate

Essential

• Previous experience working as a Healthcare Assistant in a GP practice.
• Experience undertaking phlebotomy, blood pressure checks and routine patient measurements.
• Experience recording clinical care accurately using an electronic patient record system.
• Experience working within clinical protocols and recognising when to seek advice or escalate concerns.
• Experience following infection prevention and control procedures.