Healthcare Assistant

Demonstrate an understanding of the palliative care approach and its importance

in supporting sensitive, effective communication with patients and their families. Work collaboratively as part of the multidisciplinary team, contributing to high

standards of patient care. Adhere to all organisational policies procedures guidelines and protocols. Support the team in delivering holistic care that meets agreed standards and

objectives, addressing the physical, emotional, social, and spiritual needs of

patients and their carers. Provide care in a manner that respects each patients individual needs,

preferences, and dignity. Observe and report changes in patients conditions, as well as any accidents or

incidents, promptly to a registered nurse. Maintain patient confidentiality at all times, understanding when it is appropriate

to share information. Contribute to risk assessment processes and support the maintenance of a safe

environment in line with health and safety requirements. Demonstrate understanding of the patient call system Maintain accurate clear, and timely records in line with organisational standards.

1. Demonstrate an understanding of the palliative care approach and its importance

in supporting sensitive, effective communication with patients and their families.

2. Work collaboratively as part of the multidisciplinary team, contributing to high

standards of patient care.

3. Adhere to all organisational policies, procedures, guidelines, and protocols.

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May 2026

4. Support the team in delivering holistic care that meets agreed standards and

objectives, addressing the physical, emotional, social, and spiritual needs of

patients and their carers.

5. Provide care in a manner that respects each patients individual needs,

preferences, and dignity.

6. Observe and report changes in patients conditions, as well as any accidents or

incidents, promptly to a registered nurse.

7. Maintain patient confidentiality at all times, understanding when it is appropriate

to share information.

8. Contribute to risk assessment processes and support the maintenance of a safe

environment in line with health and safety requirements.

9. Demonstrate understanding of the patient call system

10. Maintain accurate, clear, and timely records in line with organisational standards.

11. Work within the limits of your competence, undertaking only those activities for

which you are trained and authorised.

12. Recognise signs and symptoms that may affect a patients wellbeing and report

concerns appropriately.

13. Understand and follow procedures for documenting and reporting care provided.

14. Access appropriate resources to obtain information and support patients, carers,

and colleagues where appropriate. 15. Recognise when to seek advice or refer to another member of the

multidisciplinary team.

16. Respond to telephone enquiries professionally, taking and relaying messages

accurately.

17. Support and work alongside volunteers within the hospice environment.

18. Comply with all mandatory training requirements.

19. Participate in training and development opportunities, maintaining a commitment

to ongoing learning.

20. Contribute positively to team development and a supportive working

environment.

21. Attend and actively participate in ward meetings, ensuring effective

communication within the team.

22. Engage in annual appraisal processes, identifying personal development needs and

objectives.

23. Comply with all relevant legislation and organisational policies, including Fire

Regulations and the Health and Safety at Work Act (1974).

We pride ourselves on being a caring employer

as well as a caring organisation. In return you will receive

A

welcoming inclusive and supportive team culture

Generous

annual leave entitlement

Contributory

pension scheme

Access

to a dedicated health and wellbeing programme

Ongoing

learning and development opportunities

Working pattern

This role involves a rotational shift pattern,

including

Nights

Weekends

Bank

holidays

Please note that we are unable to offer visa

sponsorship for this role.

Qualifications