Healthcare Administrator

As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.

Administrator you would be responsible for ensuring that clinics are set up,

that patient appointments are fully utilised and that appointment outcomes are

recorded and filed. You will be managing the accuracy of all patient data

including liaising with GP surgeries, clinics and patients and ensuring that

Newmedica s electronic patient record is up-to-date.

Administrators are also the central point of contact for all telephone queries

from both patients and clinic staff. Our administrators will have a friendly

and accessible personal manner, and be able to deliver an effective

administrative service to the clinic. They will be able to work independently

and within the wider team, to maintain and enhance processes that maximise

quality and efficiency.

Administrators would need to be able to communicate professionally with

all stakeholders, local NHS Trusts, and CCGs. They will work without direct

supervision whilst maintaining an efficient professional manner assisting in

the booking of appointments in a timely manner as per the correct pathways;

ensure operational and clinical governance protocols are maintained; healthcare

and risk management standards are met whilst supporting the service and driving

forward efficiency improvements working in conjunction with the Administration

Lead and Service Manager.

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

In addition to this, we are pleased to announce that we, in Suffolk, are now a Disability Confident [Level 1] Employer, and we have recently received the EADT Customer Excellence Award for 2026 and the Good Health at Work Silver Award.

Qualifications

Essential: - - Educated to A level standard or equivalent.; - - GCSE Maths and English

Experience