Health Care Support Worker

Key Result Areas & Performance

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality-person-centred patient care is delivered at all times.

Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.

Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.

To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.

Maintain good relationships and an empathic approach to the patient's' family, relatives and carers and refer them to a trained nurse for any questions they may have on the client's condition or for any suggestions or complaints that they wish to raise.

Report observed changes in the patient's physical and psychological needs.

Accurately document care delivered to patients

Patient care and clinical duties

Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.

Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.

Assist patients with activities of daily living. This will typically include all basic care including the feeding, bathing and repositioning of the patient under the supervision of a trained Professional.

Provide support to the registered professional and, where appropriate, other members of the Clinical Team as required.

To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care.

Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained professional for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.

Report observed changes in the patients physical and psychological needs.

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance policies and procedures.

To participate in maintaining accurate and up-to-date records, e.g. fluid intake charts to ensure effective communication.

To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Equipment and resources

Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.

Share responsibility for key aspects of housekeeping and stock control demonstrating a good awareness of cost efficiency and safety.

Undertakes routine and regular checks on patient trolleys and bed spaces ensuring all relevant equipment is clean, in good working order and in-tact and reports faults to Registered Professional.

Personal development and learning

To participate in personal career development plan to maintain skills and develop personal growth through training and education.

Equipment, Systems and Machinery

The post holder is expected to demonstrate and act on the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors and employees.

The healthcare support worker will use a range of equipment and resources in their role and some of these are listed below:

Patient trolleys, beds, moving & handling equipment, patient positioning pressure relieving aids

Glucometer, Blood Gas Machine, Bloodbank Fridge

Drip Stands, Peak Flow

PC/Printer, Phone

The post holder is responsible for inputting information into patient written records where applicable, e.g., Complying with the Data Protection Act, Caldicott Guidelines and local policies regarding confidentiality and access to medical records.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Qualifications and Training

Experience

Knowledge and Skills

Personal Qualities and Skills