Health Care Assistant

• Take basic patient observations including blood pressure, pulse, temperature, height, weight, and oxygen saturations.
• Perform phlebotomy (venepuncture) and handle samples as trained.
• Carry out routine NHS health checks and support long-term condition monitoring.
• Perform ECGs and basic urinalysis.
• Assist clinicians and nurses in the treatment room, minor surgeries, or chaperone patients.
• Maintain infection control standards and restock clinical consulting rooms.

• Answer telephone and online patient enquiries in a courteous and professional manner.
• Book, manage, and coordinate patient appointments.
• Update patient records accurately on the clinical computer system (e.g., EMIS ).
• Process clinical correspondence, referrals, and administrative paperwork.
• Signpost patients to the correct healthcare professional or local service.

Essential

• Essential Requirements
• Good standard of general education (GCSE English and Maths or equivalent).
• Basic computer literacy and confidence using office or clinical software.
• Excellent communication and interpersonal skills.
• Flexible, reliable, and able to work 25 hours across 4 days in a fast-paced environment.
• Understanding of patient confidentiality and data protection (GDPR).

Desirable

• Desirable Requirements
• Previous experience working in a GP surgery or primary care setting.
• Formal phlebotomy or HCA qualification / Care Certificate.
• Experience with medical reception or clinical coding/admin.