Health Care Assistant

HCA works within the organisation and supports the practice nursing and

administrative teams in the delivery of clinical and administrative services.

This role involves working as part of the practice multi-disciplinary team,

delivering care within their scope of practice to the entitled patient

population.

completed the Care Certificate or equivalent qualification, the HCA will

deliver and assist clinical staff in the provision of treatment, preventative

care, health promotion, long-term condition management and patient education

while also supporting the administrative team on an as-required basis.

HCA will work under the supervision of a registered clinician while developing

competencies in community-based care. The role is at Support Worker Level and

as described in NHS E Primary Care

and General Practice Nursing Career and Core Capabilities Framework.

Following agreed clinical protocols in

conjunction with the nursing team and referral to GPs as appropriate.

Consult with patients and their families to

undertake assessments of patient need

Deliver and assist clinical staff in the

provision of treatment, preventative care, health promotion, long-term

condition management and patient education.

Provide clinical support to registered nurses and

other healthcare professionals within the organisation

Deliver basic clinical care interventions under

supervision, supporting continuity of care and patient safety initiatives

Act as

a chaperone as required

Ensure specimens are recorded and ready for onward

transportation

Provide

support during minor operations if required.

Ensure

clinical waste is removed from clinical areas and sharps bins replaced in

accordance with the organisations IPC Policy

Work within national and local protocols where

these exist

Be

aware of your duties and responsibilities regarding current legislation and

adhere to practice policies and procedures on Safeguarding Adults and

Recognise the boundaries of their practice and know

when and to whom patients should be referred

Support in the delivery of enhanced services and

other service requirements

Support the administrative team on an

as-required basis

Undertake

all mandatory training and induction programmes

a clean, tidy, effective working area at all times

Attend a formal appraisal with their manager at

least every 12 months. Once a performance/training objective has been set,

progress will be reviewed on a regular basis so that new objectives can be

agreed

Participate in any audits as directed

Participate in local initiatives to enhance service

delivery and patient care

Support and participate in shared learning

opening and closing procedures if required.

Recognise emergency situations and act

appropriately to seek assistance.

Deliver key elements of public health, health

protection and promotion programmes as required that improve health and reduce

inequalities.

Prioritise own workload, and act promptly and

effectively to meet the regular unpredictable situations that may occur within

Demonstrate flexibility.

Work closely with duty and on call teams,

promptly responding to team priorities.

Lead by example and action in relation to

behaviour, attitudes, conduct and appearance.

Report and investigate untoward incidents.

Work in close partnership with colleagues and

external agencies, to develop care management plans to improve health outcomes.

Establish and monitor own practice, identifying

auditable outcomes with the leadership team.

Maintain accurate patient records and enter onto

SystmOne using agreed templates/Read Codes.

Maintain data collection systems and participate

in audit.

Help to maintain QOF acheivements

We are a friendly GP practice in the heart of Royal Wootton Bassett made up of GPs, ANPs, Practice Nurses, HCAs, Pharmacists, Specialist Practitioners and a large non clinical team. We have 9800 patients.

Qualifications

Essential: - NVQ Level 2 in Health and Social Care; - Qualification in Venepuncture

Desirable: - NVQ Level 3 in Health and Social Care

Experience

Essential: - Experience of working as a HCA

Desirable: - Experience of working within a GP practice